Throwing A Fit Doesn’t Mean You Have To Do That!
Impossible Demands, Pharmacy, Reddit, Wild & Unruly | Right | CREDIT: Miss_Drew | December 11, 2021
My first job as a teenager was at a large chain pharmacy that also sold food and home goods. The store was near several assisted living homes, so we had mostly elderly customers.
One day, I was asked to work the register in the pharmacy with the pharmacy tech to assist with long lines. I had caught up with customers and was just standing around while the tech rang up an older lady. She had picked up a few groceries from the store area and wanted to check out at the pharmacy register with her prescription pickup. No problem. The tech pulled up her file on the computer.
Tech: “I’m afraid this prescription isn’t covered by your insurance, ma’am.”
She became absolutely livid!
Customer: “How dare you withhold my medicine?! Give me the price with insurance coverage!”
Tech: “Ma’am, we simply can’t do that. We have no control over what the insurance decides to cover.”
This elderly woman then proceeded to pick up her carton of eggs and throw them at the pharmacy tech! He dodged the eggs and they exploded all over the floor behind the desk. She then pulled her purse up over her shoulder, turned around, and stomped out of the store.
The whole time, I just stood there in shock, watching it all go down. I had never seen someone act that way! The tech calmly brushed it off as if it was a normal occurrence. I grabbed the mop bucket and we cleaned up the mess together.
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