Your Throat Is Fine But Your Brain Is Missing
Ignoring & Inattentive, Medical Office, Patients, USA | Healthy | February 2, 2019
(The office I work in is in a larger building with other medical offices in it. I’m walking in to work one day and see an older lady standing in the intersection of two hallways looking lost. I’m not wearing scrubs or a uniform of any kind, but I must look like I know where I am going because she stops me with this
Old Lady: “Where do I go?”
Me: “Which office are you looking for?”
Old Lady: “I don’t know; where do I go?”
Me: “Are you seeing a doctor or having a procedure done?”
Old Lady: *motions to her throat* “They’re scanning this.”
Me: *thinking this narrows down the possibilities to two offices* “Do you know what kind of scan, or the name of the office you need to be at?”
Old Lady: “They just told me to come in door B.” *our building entrances are marked with letters* “Where do I go?”
Me: “Well, I work at [Radiology Clinic], so follow me and we’ll see if your appointment is with us.”
Old Lady: “But where do I go?”
(Her appointment was with us, but for the next day. We were able to squeeze her in. It happens way too often that patients come for scans but have no idea what it’s for or which doctor sent them. I would be able to understand getting lost if the offices in our building weren’t so clearly marked and there weren’t maps at every entrance.)