Such A Delicate Little Flower
Impossible Demands, Museum, UK | Right | August 5, 2019
(I work for a museum. We have a number of historic sites; not all of them have staff on site. This phone call is in relation to a site about eight miles from our main building. [Site
#1 ] is my location at the museum.)
Me: “Good afternoon. [Site
#1 ]; how can I help?”
Customer: “Hi! I’ve just been out to [Site
#2 ] and all the flowers are gone.”
Me: “Flowers are gone? I’m sorry, but we don’t have any flower beds at that site.”
Customer: “I know. The path around the place. Someone has picked them all.”
Me: “I’m sorry to hear that, but it’s a public path. They are wildflowers.”
Customer: “My wife and I walk there every day and it’s really upset us! It’s horrible that people think they can just pick them. You need to do something; what are you going to do about it?”
Me: “I’m sorry it has upset you. The best I can do is take down your information and complaint and see if the museum manager can do anything. But I suspect we will just have to wait for them to grow again.”
(He wasn’t too pleased but grumbled his info to me and I took it to my manager. He laughed until noticing I’d taken it as an official complaint, so he now has to contact the man and tell him how they resolved his issue. I’m still not convinced he did.)