A Big Mayo No No, Part 5
Employees, England, Fast Food, Stupid, UK | Working | May 17, 2018
(I am running late and don’t have time to make lunch in the morning, so I think I’ll treat myself at a nearby fast food restaurant that has a drive-thru. I pull up to the speaker, and ask for a [chicken sandwich], no mayo.)
Employee: “What mayo was that?”
Me: “No mayo, please.”
Employee: “Hot mayo?”
Me: “No. NO mayonnaise, please. None. No mayo.”
Employee: “So, like, plain?”
Me: “I guess.”
(At the first window, as I pay, I confirm that the sandwich will have all the salad, etc., just no mayo.)
Employee: “Yes, no problem.”
(I’m sceptical. Luckily, there’s nobody immediately behind me when I pull up to the second window to get my food, so I check. Yeah, it’s missing all the salad; it’s literally just a chicken burger in a dry bun. I ask for it to be rectified, and the lady argues with me that I ordered it plain, so it came plain. Eventually a manager comes over,and tells me the same thing. Apparently, it is impossible to order a [chicken sandwich] without mayo but still with the other bits. By now, they’re showing me the ordering system screen, so I can see their predicament. They don’t understand that I don’t care, and all I want is for them to stick their token lettuce, onions, etc., in the thing so I can at least pretend to be vaguely healthy. They go through all the permutations of ordering the [chicken sandwich] until I suggest something.)
Me: “Choose, ‘spicy mayo.’”
(They did it. An option then appeared for “no mayo.” Their system was set up that they had to choose one of the three mayo options — cool, spicy, chilli — to able to remove it. And it took someone who had never seen that system before to work it out.)
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