Singleminded Surcharge
RETAIL, STUPID, USA | RIGHT | JULY 11, 2008
(I work in an electrical department. At this time, a woman is looking at a light display.)
Me: “Are you finding everything alright?”
Customer: “Yes. Where is this?”
(I lead her to the box, on an end cap. It’s a two-fixtures-for-the-price-of-one thing.)
Customer: “Oh, there’s two in there…”
Me: “Yes. But the price is the same as on the display, so you get an extra for spare parts or whatever.”
Customer: “Well, I only want one!”
Me: “You can always just sell the spare on a garage sale or something. Or if you’re like me, you might break the glass someday and so you’ll have a spare.”
Customer: “I only want one!”
Me: “…”
(The customer proceeded to pick out a nearly-identical looking fixture that was about three times the price–all because she only wanted one.)
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