Cancel My Previous Statement
RETAIL | RIGHT | SEPTEMBER 8, 2015
(I work at a well-known retail store. We work with pin-pads for debit and credit. I like to walk people through each step, because if you select the wrong thing you’ll have to slide the card again and this annoys customers.)
Customer: *swipes card*
Me: “Now if you could select debit or credit.”
Customer: *selects debit*
Me: “Now then—”
Customer: “EXCUSE ME! I’M NOT STUPID! I don’t need you to walk me through this. I know how to do it!”
Me: “Oh, I’m sorry; I didn’t mean—”
Customer: “I use my card all the time. I think I KNOW HOW TO USE A PIN-PAD!”
(I decide to let it go. I don’t talk again until I look at the screen.)
Me: “Um, excuse me, ma’am—”
Customer: “WHAT!”
Me: “Did you find something wrong with the price?”
Customer: “No. Why?”
Me: “Because you just cancelled the entire transaction.”
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