Not Open To Interpretation
CALL CENTER | RIGHT | SEPTEMBER 3, 2013
(I work in a call center. We have a dedicated line for Spanish-speaking customers, but for anyone speaking anything else, we would use an interpreter service. I am on a call between the interpreter and the customer.)
Me: “Can you tell him that, since his phone has water damage, his warranty doesn’t cover it?”
(The interpreter translates this, and the customer shouts angrily for a few seconds.)
Coworker: “What did he say?”
Interpreter: “I don’t want to tell you.”
Coworker: “Oh, come on, now I really want to know.”
Interpreter: “Ok, well…”
(The interpreter repeats back a profanity laced diatribe about me, my family, the phone and the company.)
Coworker: “…wow, he said all that in that one little sentence?”
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