They Call Me Names
TECH SUPPORT | RIGHT | MARCH 1, 2013
(I overhear a phone call another agent is having with a customer for technical support.)
Agent: “Hi, my name is [name]. Can I get your name and your TID please?”
Caller: *says something*
Agent: “Your name.”
Caller: *says something*
Agent: “Your N… A… M… E.”
Caller: *says something*
Agent: “NAME. N… A… M… E…”
Caller: *says something*
Agent: “No, your name.”
Caller: *says something*
Agent: “Okay, what do people call you when they want your attention?”
Caller: *says something*
Agent: “What did your mother call you when you were born?”
Caller: *says something*
Agent: “Forget that, what’s your station number?”
Caller: *says something*
Agent: “What’s the phone number at your site?”
Caller: *says something*
Agent: “This isn’t working, how about we just end the call now? Get someone that speaks English since the rest of the questions I will have for you are just going to get harder.” *hangs up*
|