Pen-ding Emergency
CALL CENTER | RIGHT | OCTOBER 20, 2013
(I work at a call center for an oil and gas company.)
Me: “Thank you for calling [Company] emergency line. Are you reporting an emergency?”
Caller: “Yes, very urgent.”
Me: “Alright, I’ll just need to gather some details in case we are disconnected. May I please have your first and last name?”
Caller: *angry* “You don’t need my name!”
Me: “Not a problem; may I please have your telephone number with area code?”
Caller: “No! You don’t need that either. Just f****** help me!”
Me: “Alright, ma’am, what is nature of the emergency?”
Caller: “My pen broke. I need a new one right now.”
Me: “I’m sorry, ma’am; this is an oil and gas emergency line. We’d be unable to assist with getting you a new pen.”
Caller: “No, f*** you! You gave me this pen last week and it broke already. How am I supposed to play with my cat now?”
Me: “I’m sorry; this is an emergency line. I can provide you the main office number where they may be able to locate you a new pen.”
Caller: “Are you serious? I can’t play with my cat and you don’t think this is an emergency?”
Me: “No, ma’am, this issue would not be considered an emergency.”
Caller: “Well f*** you then. I hope you’re happy; you’ve killed my cat!” *slams down the receiver
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