The Customer Is Damaged
RETAIL | RIGHT | JANUARY 31, 2015
(I notice that a customer has been hovering in the back corner of my store for a while, so I go see if she needs any help.)
Me: “Hi there! Can I help you at all today?”
Customer: “Oh, yes, I… Uh… Found this handbag. It’s… damaged and I want a… discount on it. It’s torn in this corner here… One moment…”
(As she is saying this, I see her trying to forcibly tear a corner of the handbag, which otherwise has no damage. It is already heavily reduced to 80% off, as it’s on clearance, and does not cost much at all. She is forcibly trying to tear it right in front of me with as much force as she can muster.)
Me: *snatches the bag from her* “Well, ma’am, if you forcibly tug on it, it will break, and there won’t be a further discount, and you will have to buy it. People who deliberately break stock are also not welcome back, I’m afraid.”
Customer: “Oh… Oh, well, then… Never mind.”
(She slowly and sadly walked out of the store, as if to see if I would change my mind and let her break it and give her a discount. I didn’t. I, thankfully, never saw her again.)
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