Data Sent Packeting
TECH SUPPORT | RIGHT | JUNE 27, 2011
Student: “Hi, my computer has been acting up recently. I keep getting this blue screen.”
Me: “Sure, let me take a look.”
(I perform some simple diagnostics and determine that the hard drive is bad. It will die pretty soon.)
Me: “Looks like your hard drive is failing. Since you didn’t buy your computer through the school, we can’t fix it. I would suggest calling the manufacturer. Also, make sure you back up your data as soon as possible. There is no telling when it will die. There’s no way of retrieving the information later if it’s dead.”
Student: “Do you sell external hard drives here?”
Me: “No, but you can get one from these stores.”
(I hand the student a list of stores. Three months later, the student comes back to the help desk.)
Student: “Hi, so my computer turns on but the screen is blank.”
Me: “Looks like your hard drive is dead. You’ll have to replace it.”
Student: “So, can you get my data off the drive?”
Me: “No, we can’t. Did you back up your files?”
Student: “Oh, no I didn’t. I actually remember you telling me to get a back up drive a few months ago. So, can you get my files off the drive?”
Me: “The drive is dead, there’s nothing I can do.”
Student: “So, there’s no way of getting my files now? I can get my friend’s external drive and you could use that.”
Me: “That’s not how it works.”
Student: “Oh. I figured I could just wait until it died.
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