License To Be A Girl
CALL CENTER | RIGHT | JANUARY 15, 2016
Caller: “I need to file a claim. The tow truck driver removed equipment from my car.”
Me: “What equipment was taken off?”
(Anything bolted or wired into the vehicle is considered part of the vehicle, all other items will be removed for storage in case the vehicle goes to the auction.)
Caller: “My license plate.”
Me: “…”
Caller: “Hello?”
Me: “…Did you say your license plate?”
(These are legally considered personal property and we HAVE to remove them for storage.)
Caller: “Yes. Now I have to take it to a mechanic to have them put it back on.”
Me: “Ma’am, it’s two screws that are probably still on the vehicle. All you need is a screw driver or a quarter to stick in the grooves on the screw head.”
Caller: “BUT I’M A GIRL! I don’t know how to use any of those tool things!”
Me: *looks down… yep… still a girl… wonders if my voice is particularly manly today* “Ma’am, I will call the company that towed your car. The guy there owes me a favor. Just turn around and politely ask them to replace the plate. If you’re nice to them, they’ll be nice to you.”
Caller: “For free?”
Me: “I’ll arrange for them to waive the fees.”
(This happened to be my monitored call for the month. My manager laughed her way through my review.)
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