Fee For The Taking
CALL CENTER | RIGHT | AUGUST 7, 2012
Caller: “I would like free shipping for this product.”
Me: “We’re sorry, but we don’t have any free shipping deals today.”
Caller: “I want free shipping.”
Me: “There is no free shipping, so I really can’t give you free shipping.”
Caller: “I don’t want the product, then.”
(I decide to try another approach.)
Me: “How about I add $6.99 to your order and then give you free shipping? Would that be okay?”
Caller: “That would be great! Thank you so much! Thanks for the great customer service!”
Me: “Okay, sir. You go have a good day.”
Caller: “Thank you! Thanks for the free shipping!”
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