Melteasers
MOVIE THEATER | RIGHT | SEPTEMBER 27, 2012
Me: “Hi, how can I help?”
Customer: “I want a bag of Malteasers.”
Me: “Sure, just a moment…”
(I reach under the counter and take a bag of Malteasers from the drawer.)
Me: “That’s $5.50.”
Customer: “No, I don’t want those!”
Me: “Pardon?”
Customer: “Those ones you keep below the counter are all crushed up together! ”
(She bangs the bag up and down on the counter. If they weren’t before, they’re probably a bit crushed now.)
Me: “They felt fine when I took them out, but I can get you another.”
Customer: “I want those ones!”
(The customer points to the wall behind me. We hang some expired stock there just to show what we have available.)
Me: “I’m sorry, that’s just for display. It’s expired stock.”
Customer: “I don’t care. I want one of those.”
Me: “Uh, okay.”
(I reach for a nearby bag on the wall.)
Customer: “No, not that one! I want one of the ones up there. Right up the top!”
Me: “Those are under the lights. They’ve probably melted.”
Customer: “One of those!”
Me: “Okay…”
(I scramble onto the counter behind me and take down one of the expired, partially melted bags at the top of the wall.)
Me: “That’s $5.50.”
Customer: “THANK YOU!”
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