Refunder Blunder, Part 9
FAST FOOD, RESTAURANT | RIGHT | FEBRUARY 19, 2015
(I work in a large county hospital, and a national fast-food franchise has a facility in the hospital food court. I eat there very frequently, and this day I am in line behind a lady who is a family member of a patient. She orders a hamburger combo meal.)
Clerk: “Order
#109 ready.”
Customer: “That’s mine! That’s mine!”
(She proceeds to carefully inspect every item in the bag, I guess to make sure she got every last French fry she was entitled to. She pulls out and holds up an apple fried-pie.)
Customer: “I did not order this!”
Clerk: *looking at the receipt* “Oh, no, ma’am, you surely didn’t. I’m sorry. But see, you weren’t charged for it either.”
Customer: “Well, I didn’t order it.”
Clerk: “No, ma’am, you didn’t. But you weren’t charged for it either.”
Customer: “But I don’t want it. Take it back and I want a refund.”
Clerk: “Well, we can’t take back food, but it’s ok. Just keep it. Our mistake. You weren’t charged for it.”
Customer: “But I didn’t order it and I don’t want it. Take it back.”
Clerk: “Really, it’s okay. Just keep it.”
Customer: “Well, I want a refund for it.”
Clerk: “But you weren’t charged for it. I can’t give you a refund for something you didn’t purchase.”
Customer: “It was in my bag and I didn’t order it.”
Manager: *stepping in* “Yes, ma’am, I understand. We made a mistake, but you weren’t charged for the pie. PLEASE just keep it with our compliments. No problem.”
(The customer slams the pie down on the counter and storms off with the rest of her order, muttering obscenities under her breath.)
Clerk: *looking at me* “Can I help you, Doc?”
Me: “I’d like an apple pie—”
Clerk: “Oh, don’t even start with me…”