Delay Reaction
AT THE CHECKOUT, EDITORS' CHOICE, GROCERY STORE, KANSAS CITY, MISSOURI, USA | WORKING | FEBRUARY 14, 2014
(My mom and I are in line at the checkout. The manager walks over and tells the cashier it is time for her to go home after she is done helping us. We chose this register because my mom really likes this particular cashier.)
Me: “So, you get to go home early tonight? That must be nice.”
Cashier: *quietly, so the manager, now standing by door, does not hear* “It would be if it only happened once in a while. He’s cut me at least fifteen minutes early every shift for over two weeks.”
Mom: “We can be really difficult so you’ll have to stay and help us.” *louder, so manager can hear* “[My Name], is that the price you remember seeing for [item]? I was sure it was less than that.”
Me: *catching on* “It must have been. I think we need a price check.”
Mom: *after price check confirms item is right price* “Oh, and could you please slow down on the bagging? I don’t want anything smashed or broken.”
(My mom continues to delay, insisting the cashier stop several times to read the total to her or double check something. Then, she pretends she cannot find her debit card and takes her time entering her PIN.)
Mom: “Has it been long enough yet?”
Cashier: “I think so. Thank you.”
Me: “Okay, mama. I think we should go now.”
(We walk toward the door, and my mom turns back toward the cashier.)
Mom: “Thank you, ma’am! You were so helpful!”
Me: *smiling at manager* “Good night!”
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