Snacking On A Bad Attitude
FAST FOOD, RESTAURANT | RIGHT | MARCH 19, 2015
(I work in a busy branch of a fast food place. When customers order burgers, it’s store policy to ask if they would like it as part of a deal, which is cheaper than if the food in the meal was purchased separately.)
Me: “Hello, sir, what can I get you?”
Customer: *giving me a somewhat disdainful look* “I want a [Burger] with fries and a large [Soda].”
Me: “Would you like that as part of a meal or are you buying them separately?”
Customer: *visibly annoyed, and still glaring at me* “No, I’m having them as a snack.”
(I laugh politely, thinking that he was trying to be funny.)
Me: *smiling on the outside, dying on the inside* “Is that a large meal or are you buying them separately?”
Customer: “I already told you, I’m having them as a snack.”
(I look at my supervisor like a deer in headlights. She takes over.)
Supervisor: “Sir, are you having your order as a meal or are you buying each item separately?”
Customer: *growing quite rude and ill-tempered now* “I’ve already told him that I want them as a snack. Doesn’t he understand simple instructions?”
(My supervisor is quite protective of her trainees. I know that the look in her eyes means she wants blood, but she remains calm and collected.)
Supervisor: *trying to remain polite* “We don’t sell meals as “snacks,” sir. Are you buying it for yourself or—”
Customer: *almost shouting* “Of course I am. Now get me my large [Burger] with fries and a [Soda]!”
Supervisor: *faces me and tells me to get his food prepared* “I’m ringing that up as a meal deal, sir. That’ll be £5.45, please.”
(Customer begrudgingly slams a £10 note on the counter and gives me a scathing glare as I hand him his food in a bag and he leaves the store in a huff. My supervisor realises something.)
Supervisor: “Did he want his meal to-go?”
Me: “No clue. But I did.”
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