Should Give Them Paws For Thought
MASSACHUSETTS, USA, VET | HEALTHY | JANUARY 3, 2018
(I work at the front desk of a veterinary hospital. The Saturday right before Thanksgiving, a man approaches me.)
Me: “How can I help you today, sir?”
Customer: “Yeah, I need new food for my cat.” *he hands me an old prescription diet card that looks to have expired months ago*
Me: “Okay. Are you a client of ours or do you have an outside vet?”
Customer: “Outside vet.”
Me: “Did you bring a note from your vet to renew the prescription?”
Customer: “No, I didn’t.”
Me: *after a second, I look up his pet in our system* “Well, we have their phone number on file. Let me just give them a ring and confirm.”
(After a minute or so, I get a message saying that the other hospital is closed for the day.)
Me: “I’m sorry, sir, but I can’t renew this prescription without authorization from your vet.”
Customer: *visibly annoyed* “You seriously can’t help me with this?”
Me: “I’m sorry.”
Customer: “I guess my cat will just have to starve then.”
Me: “I guess. Or you could feed it regular food.”
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