Medicated And Dedicated
PHARMACY | RIGHT | FEBRUARY 26, 2015
(It has been a quiet day, and I happen to overhear this conversation between my coworker and the customer. I decided to intervene at one point.)
Customer: “Hi, I’d like to buy a packet of [Medication].”
Coworker: “Sure, what packet size did you want? We have 84, or 168.”
Customer: “Don’t you have the smaller pack? The 28 pack?”
Coworker: “Sorry, I don’t think we do. I’ll go check the back if we might have stock.”
(Whilst my coworker went to the back to check, I decide to converse with the customer to keep the sale.)
Me: “I’m sorry that we don’t have the smaller pack in stock, but the larger packs do work out cheaper than the small pack in the long run. Especially if you need to take them long term.”
Customer: *angrily* “I know that! I’d prefer getting the small pack so I know what I’m taking! And I do need to watch what I spend to be able to put food on my plate each month.”
(My coworker returns.)
Coworker: “I’m sorry but we didn’t have any small packs at the back.”
Customer: *in a huff* “Oh fine, I’ll just take the 84s.”
(While my coworker is processing the sale
Customer: “Oh, and these as well.”
(She placed three chocolate bars on the counter.)