Microsoft Doesn’t Works
COLLEGE & UNIVERSITY, IGNORING & INATTENTIVE, KANSAS, KANSAS CITY, LIBRARY, TECHNOLOGY, USA | RIGHT | DECEMBER 5, 2020
I completely understand that not everyone is great with computers. Sometimes, it’s just simple stuff, but as long as they’re willing to learn, I’m happy to go over it with them. This one woman, however, drives me to insanity. She’s maybe in her late thirties.
She has come in multiple times and has asked me to show her how to do the same thing each time: to save and print her document. I get the overall impression that she isn’t listening to me.
Up until the most recent encounter with her, it appeared that she was knowledgeable with Word as she had a full paper done in the seemingly correct format, double-spaced, and indented properly.
Patron: “Hey, can you help me indent this paragraph? It’s giving me issues.”
Me: “Sure! Okay, just press Enter to get that to the new paragraph, then press Tab to… Oh.”
It turns out that instead of using the easy Select All and double-space feature on Word, she had pressed enter after each line to make the document double-spaced.
Me: “Oh, hey, I have a super easy trick to double-space everything at once that will solve your formatting issue. Just go up here to—”
Patron: “—and click that and press 2.0 to double-space. Yeah, I know. It’s fine; I’ll just print it this way. Now how do I save and print?”
I showed her, yet again, and then walked away, extremely bewildered. I dread when she comes in because she always asks for help and I know she won’t listen to anything I say.
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