Failing Medication
PHARMACY | WORKING | APRIL 28, 2015
(I’m trying to change to a pharmacy that’s closer to my place. I go up to the closest desk. It looks like they’ve just hired some new staff.)
Me: “Hi. I need to pick up my prescription, but I usually get it at a different place. Can I get it done here instead?”
Woman: “Over at the other desk. You’ll need to give them your information.”
Me: “Okay…”
(I go over to the other desk, only to be ignored by the trainees. The pharmacist tells one of them to help me. The same woman walks over.)
Woman: “So, I need your last name and first name.”
Me: “It’s [spelled out Last Name] and [spelled out First Name].”
Woman: “Oh, wait, I’m not in the system! Help!”
(She gets help getting in, and then gets my information again.)
Woman: “So, your first name is C-A-S-E-N-D-R-A?”
Me: “No. C-A-S-S-A-N-D-R-A.”
Woman: “….No ‘E’, two ‘S’?”
Me: “Yes.”
Woman: “And your address?”
Me: “[1-2-3-4] N-O-”
Woman: “Wait! Too fast! [1-2-2-3]?”
Me: *starting to doubt this place* “[1-2-3-4) N-O-”
Woman: “‘N’ as in Norma?”
Me: “…Yes. [Rest of address].”
Woman: “Phone number?”
Me: “YYY-ZZZ-AAAA”
Woman: “It’s not showing up.”
Me: *thinking I gave the wrong number* “What about YYY-WWW-AAAA?”
Woman: “No… Help!”
(The pharmacist comes over and clicks a button.)
Woman: “Phone number?”
Me: *looking up number to be sure* “YYY-ZZZ-AAAA.”
Woman: “Hey, it worked! And the location to transfer from?”
Me: “It’s [Location].”
Woman: “Oh, I don’t know that one… Wait, is it in [same location, different name]?”
Me: “Yes.”
Woman: “And the medication?”
Me: “It’s [Medication].”
Woman: *blank look*
Me: “…It’s a birth control pill.”
Woman: “OH! Oh, yes, that!”
Me: “When can I get it?”
Woman: “What?”
Me: “I usually get it in three month packs. I’m on my last month. When can I get it?”
Woman: “Well, we need to call it in…. You get it as three month doses?”
Me: “Yeah. I just opened my last pack. I need another three months worth. When can I get it?”
Woman: “Try… later.”
Me: “Thanks.”
(Here’s hoping I get it!)
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