Medication Frustration
BRITISH COLUMBIA, CANADA, HEALTH & BODY, PHARMACY, STUPID | RIGHT | JUNE 28, 2010
Customer: “I’m picking up a prescription for [Name].”
Me: “Okay. Just a second.”
(I check the drawer for the prescription and can’t find it.)
Me: “When did you order it?”
Customer: “Well, I saw the doctor on Monday.”
Me: “So you came in on Monday?”
Customer: “No, I went to the doctor’s on Monday.”
Me: “Okay, so when did you drop your prescription off?”
Customer: “What do you mean? I went to the doctor.”
Me: “And did he give you a piece of paper that said what drugs you needed?”
Customer: “Yeah.”
Me: “That’s a prescription. You need to bring it here so that we know what you need.”
Customer: “But I saw the doctor on Monday! Why didn’t he do it?”
Me: “That’s not his job. That’s what pharmacists are for.”
Customer: “So, what, he’s a doctor but he’s not a pharmacist? Look, I saw him on Monday so he probably just did it then. You’re just not looking hard enough. Look for the things done on Monday!”
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