Google: Old School
PHARMACY | RIGHT | DECEMBER 14, 2016
(I’m a pharmacy technician. One day I’m working the phones when I get this interesting call. I pick up and it’s an elderly woman on the other end.)
Me: “[Company], [My Name] speaking. How can I help?”
Customer: “Yes, do you do pneumonia vaccines?”
Me: “Actually we do. Did you want to come in for one?”
Customer: “How many types do you have?”
Me: “There’s two different vaccines, [Vaccine
#1 ], and [Vaccine
#2 ]. They’re good for about five years each.”
Customer: “Okay, and how do you spell that?”
Me: *confused* “I’m sorry?”
Customer: “How do you spell the vaccine names?”
(I spell out the vaccine names for her.)
Customer: “So do I add pneumonia after the name of the vaccine?”
Me: *finally putting together that she’s trying to type in the names for an Internet search* “No, just the names should be fine.”
Customer: “Okay, thank you!”
Me: “No problem. Have a good day now.”
Coworker: “What was that about?”
Me: “I think I just did an over-the-phone Google search.”