When You Work For Them You’re Branded
BOSSES & OWNERS, INDIANA, NEW HIRES, PHARMACY, USA | WORKING | APRIL 9, 2018
(I get hired for [Popular Pharmacy Chain] and go through their training. It’s all through their computer system, with videos and quizzes. There’s a thirty-minute session on “branded greetings,” which explains how I have to say the same things during every transaction so customers always have a uniform experience at every store in the chain. I feel like a robot doing this, but I’m good at the spiel after about a week. Then, my manager pulls me aside.)
Manager: “Why are you using branded greetings?”
Me: *thinking this is a test* “Um… so that every customer gets the same treatment at every store and we deliver a uniform experience.”
Manager: “We haven’t used those in years. People said we sounded like robots, and corporate made us stop.”
Me: “Well, it’s still in the training.”
Manager: “Oh, well, you don’t have to do that anymore. I apparently have to update the training software.” *runs off*
Me: *facepalm*
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