Constants Of Life: Grumbling Customers And Taxes
AT THE CHECKOUT, IGNORING & INATTENTIVE, NORTH CAROLINA, PHARMACY, USA | RIGHT | SEPTEMBER 27, 2018
(I’m a customer in this story, getting into line to check out my items. I’m directly behind an older gentleman reading through a tabloid. This exchange happens when he gets to the checkout counter.)
Customer: “Can you tell me how much this costs? I can’t read it.”
Cashier: “Yes, it is $4.99. Would you like to purchase it?”
Customer: *thinks for a few seconds* “Yes.”
Cashier: *scans tabloid* “Sir, that will be $5.35, would you like a bag?”
Customer: *hands cashier a $5, grabs the magazine*
Cashier: “Sir, I need $0.35 more.”
Customer: “What, why?”
Cashier: “The total is $5.35.”
Customer: *points to magazine, shouts* “YOU SAID FOUR! FOUR! NOT FIVE!”
Cashier: “Yes, it’s $4.99, plus tax. The tax makes it $5.35.”
Customer: “NO.”
Cashier: “Yes, sir, you need to pay the tax.”
Customer: “WHY?! YOU SAID FOUR! FOUR!“
Cashier: “It’s $4.99, plus the tax, so the total is $5.35.”
(This goes on for a minute, so I grab 35 cents from my pocket and hand it to the cashier. The cashier puts it into the till.)
Cashier: “It’s been paid for; you can leave now.”
Customer: *still shouting* “NO, YOU SAID FOUR! I am giving you this $5 and no more!”
Cashier: “Sir, the woman behind you paid the rest of it; you can take the magazine.”
(This surprisingly still goes on for another minute, as the customer either didn’t notice me paying for it or doesn’t believe the cashier.)
Cashier: *gives up* “Sir, please take the magazine and leave.”
Customer: *walks away, still grumbling*
Me: “You’re welcome, sir.”
(The customer ignored me and walked toward the door, still grumbling. I approached the counter, and the cashier and I shared a look that said, “Did that really happen?” As I paid for my items and turned to leave, the customer actually came back toward the counter, and I’m not sure what happened after that. That poor cashier. I hope the rest of his day went well.)
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