The Couponator 6: The Coupon Awakens
Coupon, Florida, Jerk, Retail, USA | Right | May 24, 2018
(Just 30 minutes from closing time, a last customer comes into the store with a few items. They want to use a special store coupon that requires a person to spend a certain amount of money to earn the discount.)
Me: “Hello, sir, welcome to [Store]. Are you enrolled in our rewards program.”
Customer: “No.”
Me: “All right, then.”
(I then begin to scan the customer’s items, and turn the monitor toward him to see the prices as they ring up. He stops me as I hit a pair a glasses.)
Customer: “Uh, that’s not the right price; those glasses are supposed to be 30% off.”
Me: “Okay, just give me one second to check that.”
(I leave the register to where the glasses are located, and find out he is correct. I then head back to the register without a word and adjust the price.)
Customer: “Oh! I also have this $30-off coupon that I got, but I didn’t realise it expired on the third.”
Me: “I’m sorry to hear that, sir.”
Customer: “Is their any way you can see if it will still accept it?”
(Scanning the coupon, I try to see if our system will still accept it, but it does not.)
Me: “Sorry, sir, but the system won’t take it anymore.”
Customer: “All right, I want to speak to a manager, then.”
(Agitated, I grab a nearby radio, and call for a manager to my department. I discover my radio has died, so I leave to the nearby jewelry counter to ask an associate to call a manager for me and head back to wait for my manager.)
Manager: “What’s going on here?”
(The customer proceeds to explain the current situation to him.)
Manager: “All right, just take ten dollars off the three items, anyway.”
(Frustrated, I manually adjust the prices of the items and my manager leaves.)
Me: “Okay. Your new total is $43.75.”
Customer: “Hmm, that’s still not right.”
(Manually adjusting the price automatically removes any sales prices on them. So I tinker even further on the prices. By this point, the system is denying my price changes.)
Me: “Your new total is $35.25.”
Customer: “Still not the right price.”
(Frustrated, I throw in a manual twenty dollar discount.)
Me: “Total… is $15.25.”
Customer: “That’s better, thank you.”
(He swiped his card. I bagged his items and handed him his receipt.)
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