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Do A Little Brain Labor Here
MEDICAL OFFICE, PATIENTS, STUPID, TEXAS, USA | HEALTHY | NOVEMBER 5, 2020 I work in an obstetrics/gynecology clinic. My coworker answers the phone. Coworker: “So, you think your water broke? Hang on while I get a nurse.” I’m talking to another patient while listening to her. My coworker talks to a nurse and comes back to the phone. Coworker: “Wait, so you’re at the hospital? No, you need to stay there and get evaluated. We can’t do anything here at the clinic. Stay at the hospital.” I could only close my eyes, as hearing that one-sided conversation gave me a headache. |
An Im-Patient Doctor
CANADA, CURRENT EVENTS, DOCTOR/PHYSICIAN, JERK, MANITOBA | HEALTHY | NOVEMBER 1, 2020 At eighteen, I was diagnosed with ADHD. Over the years, I’ve used different coping mechanisms to stay organized to varying degrees of effectiveness. I probably could have benefited from medications but felt like it wasn’t affecting my life too negatively. Once the global health crisis hit, I was laid off. When my industry reopens, the myriad of new regulations, sanitizing steps, changes to daily practice, and dealing with the public who may or may not have strong opinions on the rules all lead to my stress levels rising and my ADHD becoming more unmanageable. Brain fog and memory issues rise through the roof. Now, at thirty-six years old, I’ve decided to talk to a psychiatrist to look into medication options. These are some highlights from my very frustrating two-hour appointment where I feel like I am defending the legitimacy of my diagnosis. Doctor: “Your teachers never complained about you?” Me: “No, but I still struggled in my classes.” Doctor: “No one talked to your parents and your teachers never complained, so it couldn’t have been that bad.” Also: Doctor: “You studied subjects that required a lot of academic focus in college. So it couldn’t have been that bad.” Me: “I ended up dropping out because I couldn’t maintain my GPA. I only did well in the classes I liked and needed for my degree. I failed the mandatory Bible classes everyone had to take.” Bible college was a bad choice. Also: Doctor: “Do you ever have issues with distractibility?” Me: “Sometimes I forget I’m hungry and I go all day without eating. Suppertime rolls around and I can’t figure out why I’m starving, and then I realize I might not have eaten at all that day.” Doctor: “GOOD FOR YOU!” Also: Me: “My work has been really affected. All the new rules and regulations because of the health crisis have caused me to forget a lot of important things and it’s causing my performance to suffer.” Doctor: “The crisis has changed everyone’s jobs. Your job isn’t that hard, anyway, not like a secretary. You don’t even need to concentrate that hard, not like a secretary.” Also: Doctor: “So why did you look for a diagnosis? Who referred you?” Me: “My dad and my little sister both have it. I’ve had many of the same issues as my sister. She was diagnosed with dyslexia in kindergarten and they found out about her ADHD during those tests. At the time, I was just the chatty, loud, fidgety kid. I flew under the radar until years later when I realized I probably had it, as well. That’s why I looked into it.” Doctor: “So why did you go looking for a diagnosis?” Me: “Because it ran in my family? As I said, I already have a dad and sister with it, and I wanted to know before I went to college so I could be prepared during exams if I needed academic accommodations.” I was close to tears a couple of times, and after I hung up, I realized I had been on the phone with him for two hours. I was so frustrated and upset. I talked with some friends about what happened and they all told me I should make a complaint. I contacted my hospital’s Patient Experience Liaison as soon as I felt mentally ready. After an investigation, they found that I got an accurate assessment but his tone and wording did need to be addressed. The doctor approached me and said he was sorry that I’d had such a negative experience and would use my complaints to focus on self-improvements. The director of the unit said my experience would be used to help teach students the importance of proper communication. It’s in my file that I will never be scheduled with that doctor again. There might not have been drastic changes, but I’m happy it’s on his record, and I hope that if others have issues with him, they also file reports. |
Happy Hall-OW-ween
BIZARRE, DOCTOR/PHYSICIAN, HOSPITAL, IGNORING & INATTENTIVE, INSURANCE, USA | HEALTHY | OCTOBER 30, 2020 When I am in third grade, the day before Halloween, I trip at a friend’s house and break my right pinkie finger. Mom takes me to the local children’s hospital, I get X-rays and a half-cast, and life continues. Exactly one year later, I trip at school and fracture three fingers on my left hand. My mother takes me to the same hospital, but the hairline fractures are nearly invisible, and the nurses wrap my hand and send me home. I try to argue that they are broken, and I know what it feels like, but only my mom believes me. Three hours later, the hospital calls. Employee: “Um, please bring her back in. Another doctor read the X-ray and her fingers are broken. Can you believe it? She needs a cast.” But the true moment of hilarity was the poor insurance agent who handled the second claim. She spent a half-hour on the phone with my mom trying to sort out why there were two claims for broken fingers, filed on October 30, one year apart. I think she was expecting a prank or a misfile. My mom ended up asking questions like, “How many fingers does it say?” and, “Which hand is that for?” I’m pretty sure it ended up as a write-off, because my mom only spoke with them once and we never heard about those claims again. And yes, there were many jokes about one-upping myself for years after. I did end up getting a different finger caught in a car door later, but that’s another story. |
They Didn’t Sign Up For This
AWESOME, COURIER, EMPLOYEES, LAZY/UNHELPFUL, NORTHERN IRELAND, PHARMACY | HEALTHY | OCTOBER 28, 2020 I take medication which is supplied by a contractor. It is fragile, so it is delivered by a courier in a refrigerated van. When the supplier phones me to organise delivery, I ask them to deliver it to my local pharmacy so I don’t have to be there. This happens for months without issue. One day, I’m at work and I receive a voicemail. Voicemail: “Hi, [My Name], this is [Courier]. Unfortunately, you are not present to sign for the delivery, so I’m taking it back to the depot. Please phone [number] to reschedule when you are available.” I don’t understand. Normally, the pharmacist signs for it, so why not this time? After work, I visit the pharmacist. Me: “Hi, [Pharmacist]. What happened with [medicine]?” Pharmacist: “The courier asked for you to sign for it. His instructions said, ‘Patient must sign.’ I tried explaining that in the context of a pharmacy, the pharmacist can sign for it. That’s my job. He insisted that it must be you.” Me: “So he expected me to wait here all day?” Pharmacist: “Apparently, yes. You may wish to reschedule it.” I phone the supplier. The representative sounds embarrassed. Supplier: “Mr. [My Surname], I’m very sorry. The notes do indeed say, ‘Patient must sign,’ so technically, he was doing what he was told. He may be new.” Me: “These things happen. Can you reschedule the delivery, please?” Supplier: “Of course. It will be delivered on [date]. I’ve changed the instructions to say, ‘Patient or pharmacist must sign.’ He has no excuses.” The day after [date], I go to the pharmacy. Me: “Hi, [Pharmacist]. Do you have my [medicine], delivered yesterday?” Pharmacist: *Confused* “No? Nothing came, and I was here all day.” This is now a problem. I am due to take the medicine tomorrow, but I have none left. I phone the supplier. I wait in a queue for forty minutes. My tone of voice is polite, but very, very direct. Me: “What is your first name, please?” Representative: “[Representative].” Me: “Hello, [Representative]. I would like to speak to a manager, please.” Representative: “What happened?” Me: “I was due a delivery of [medicine] yesterday. It did not come. This is the second time in a row. Last time, the muppet of a driver thought that the pharmacist wasn’t qualified to sign for it.” Representative: “Seriously?” Me: “Seriously. Maybe the pharmacist said something like, ‘I went to pharmacy school for seven years; I think I know how to put a tube of [medicine] in the fridge.’ Anyway, the courier just took it back to the depot, and now another delivery has been missed.” Representative: “Oh, dear. When do you need it by?” Me: “I’m due to take it tomorrow. Thanks to the courier’s mistake, I don’t have any to take. I’m sure you understand that prescription medication must be taken as advised. I do not intend to find out what happens if I am late taking it.” Representative: “I think the delivery was missed due to a mixup with a new computer system.” Me: “Right, we’ll deal with the complaint later. How quickly can you get [medicine] to me?” Representative: “We have no delivery slots today.” Me: “I have a car. Can I collect it from the depot? I’ll get a coolbox to keep it refrigerated.” Representative: “Oh… I— I honestly don’t know. I’ve never been asked that before. Can you hold? It might be a while.” Me: “Take as long as you need.” I start weeding my front yard. Thirty minutes later: Representative: “Mr. [My Surname]?” Me: “Call me [My First Name]. How did you do?” Representative: “You can’t collect it from the depot, for security reasons. Instead, I will try and contract a special courier. It won’t be the courier we normally deal with. I’ll need to call round again. Can you hold, please?” Me: “Take as long as you need.” Anyway, I search for the depot online, just in case. I find it immediately, ten km away. Thirty-five minutes later: Representative: “Hi, [My First Name]. I’ve had to phone about fourteen departments, but I found a courier. You will receive the delivery today. Can you please remain at your house all day?” Me: “I’ll be in all day. Out of interest, what is the ‘security reason’? Do they not want people knowing where the depot is?” Representative: “No, we had a break-in once. Something like £100,000 medicine was stolen, so we have strict rules on visitors now.” Me: “Oh. That kind of makes sense, because this medicine costs £700 a time. Thank you very much for your patience. How do you spell your name?” They spell their name for me. Me: “I’ll tell your employer what a good job you have done.” Representative: “Thank you very much!” An hour later, a man arrived at my house with [medicine], and I finished weeding my yard. |
He’s Getting Warmer… And Colder
COWORKERS, FACTORY/INDUSTRIAL, HEALTH & BODY, NEW HIRES, NORTHERN IRELAND | HEALTHY | OCTOBER 26, 2020 I’m an IT technician in a factory. My female colleague is heavily pregnant at the moment and has been suffering from Hyperemesis Gravidarum, so she’s doing a mixture of remote working and on-site working with significantly reduced hours. She only comes on-site if she feels well enough to do so. Today is one of her better days, so she’s on-site. I’ve just come back from a job. My female colleague is nowhere to be seen, but all her stuff is sitting on her desk so she can’t be too far away. We have a placement student in our office at the moment, a lad in his early twenties. He’s a very capable IT technician but not yet very world wise. Me: “Hey, [Student], where’s [Female Colleague]? Is she okay?” Student: “She’s in the bathroom throwing up again.” I flinch at his apparent lack of sensitivity and realise that, as the most senior person in our office, I may have to have words with him about this. Student: “Hey, [My Name], I’m worried.” Me: “Oh, about what?” Student: “[Female Colleague] has been vomiting a lot. Every day she’s in, she keeps running to the bathroom to vomit. I’m worried about her; that’s not normal.” Me: “No, [Student], you’re right. It’s not normal. But she has Hyperemesis Gravidarum, which means she’ll vomit a lot because of her pregnancy.” Student: “But I don’t get it. When my sister was pregnant with my niece, she had morning sickness and it was nothing like as bad as this!” Me: “Yeah, but this isn’t morning sickness, mate. It’s worse. A lot worse. Oh, and try and be a little bit more sensitive about it, yeah? It can’t be easy for her.” Student: “Yeah, but it’s not normal!” Me: *Sighing* “Of course, it’s not normal! That’s the point. She has… Look, just never mind, okay? Try and show a bit of sensitivity.” I sat down at my desk, having given up trying to explain it to him. [Student] sat for a few minutes muttering, “It’s not normal…” until [Female Colleague] came back, red-faced, tearful, and feeling sorry for herself. I sat her down and got her a drink of water. To [Student]’s credit, he DID later leave the room and come back with an ice lolly (popsicle) for [Female Colleague]! Clearly, in spite of his cluelessness, he’d been paying enough attention to realise that ice lollies were one of the few solids she was actually able to keep down. He later told me that he felt sorry for her and wanted to try to make her feel better. She seemed to really appreciate the gesture. |
Kindness Isn’t The Best Medicine, But It Can Help You Buy It
ALBERTA, CANADA, EDMONTON, INSPIRATIONAL, KIND STRANGERS, MONEY, PHARMACY | HEALTHY | OCTOBER 24, 2020 I walk into the pharmacy to pick up my husband’s medication. Up until now, we’ve had pretty decent prescription coverage. When I arrive, there are three people there: a husband and wife and the wife’s elderly mother. While our pharmacist is checking our insurance, we discover that my husband’s medication is no longer covered, which is a problem, as we don’t have the money to cover the full price this month. I start to worry and panic. By this point, the husband, wife, and mother have left the pharmacy already. A few moments later, the pharmacy phone rings. Me: “Go ahead and answer it while I figure out what I’m going to do.” After she hangs up, she looks at me. Pharmacist #1 : “That was the woman that was here earlier with her husband and her mother. She’s offered to cover the rest of the cost of the medication you need.” My heart soars and I tear up. I pay for what I can: $50 out of the original $110. I think that is the end of it and I am so grateful. After I get home, I text my other pharmacist and ask him to thank the wife for me profusely. About twenty minutes later, the pharmacist calls me back. Pharmacist #2 : “The woman called us back, and she insisted that we give you your money back. She insisted on paying completely for your medication.” I cried in my living room. I told my husband what had just happened and he couldn’t believe it. We had never met these people before; they did this purely out of the goodness of their hearts. Wherever you and your family are, please know that my husband and I are eternally grateful for you. You really helped us out in a tight spot! |
Many Hands Make Light Work
EMERGENCY SERVICES, INSPIRATIONAL, KIND STRANGERS, NEIGHBORS, NEW JERSEY, USA, WEATHER | HEALTHY | OCTOBER 22, 2020 I used to volunteer with my town’s first aid squad. Most of the calls would be relatively minor in nature, but every once in a while, a true life-or-death emergency would occur. This story occurs on the day of a blizzard with over twelve inches of snow already on the ground. We get a call for chest pain and begin to head toward the house as quickly as is safely possible. As we get onto side streets, a township snow plow meets up with us to plow the road in front of the ambulance. We arrive at the house to see a driveway on a steep incline that is, of course, covered with snow. We all make our way up without falling and go into the house. We find a patient having a true heart emergency and in need of the hospital immediately. Our team leader takes over. Team Leader: “[Colleague #1] and [Colleague #2], go get the snow shovels out of the rig and start making a pathway to get [Patient] out. [My Name], get [this equipment], [that equipment], and [other equipment] and bring it inside. The three of us went outside. The other two started shoveling a pathway while I started grabbing the necessary equipment. As I started carrying it up to the house, a neighbor with a snowblower made his way over and started clearing the snow from the driveway. Suddenly, two more neighbors with snowblowers arrived and joined in the effort. On my second trip outside, I watched as two teenagers with shovels ran over and started clearing off the steps. A moment later, yet another neighbor appeared with a bag of sand and she began to coat the steps & driveway to improve traction. We were able to get the patient down the driveway, into the ambulance, and safely to the hospital, where he made a full recovery. And my faith in humanity? Restored! |
Sit Down, Take A Break
DOCTOR/PHYSICIAN, HOSPITAL, MICHIGAN, USA | HEALTHY | OCTOBER 20, 2020 I’m about ten years old and have just fractured my arm in two places. The breaks are minor enough that they don’t hurt, so I am much calmer than my parents, who have brought me to the emergency room. My mother brings me in to see an ER doctor while my father parks the car. The doctor is about as calm as I am. Doctor: “You just have two little fractures on either side of your wrist.” Me: “Okay.” Doctor: “And how did you break this again?” Me: “I tripped over a tent string in the dark.” Doctor: *To my mother* “She seems like a bookish kid.” Mom: “Yeah. She is.” Doctor: “I think she’ll be okay with just a splint.” And I was. No bulky cast for me! |
Sit Down, Take A Break
DOCTOR/PHYSICIAN, HOSPITAL, MICHIGAN, USA | HEALTHY | OCTOBER 20, 2020 I’m about ten years old and have just fractured my arm in two places. The breaks are minor enough that they don’t hurt, so I am much calmer than my parents, who have brought me to the emergency room. My mother brings me in to see an ER doctor while my father parks the car. The doctor is about as calm as I am. Doctor: “You just have two little fractures on either side of your wrist.” Me: “Okay.” Doctor: “And how did you break this again?” Me: “I tripped over a tent string in the dark.” Doctor: *To my mother* “She seems like a bookish kid.” Mom: “Yeah. She is.” Doctor: “I think she’ll be okay with just a splint.” And I was. No bulky cast for me! |
Shout-Out To Frazzled Nurses!
CURRENT EVENTS, FUNNY, HOSPITAL, IGNORING & INATTENTIVE, NURSES, USA, UTAH | HEALTHY | OCTOBER 18, 2020 In July, both my wife and I contract the illness the health crisis is centered on, and we are taken to the local hospital. However, because I have complications, it is decided that I need to be transferred to a larger hospital with a pulmonologist available. I am transferred by ambulance to the bigger hospital where there are staff waiting to admit me. I am on a stretcher with various medical staff around me. There is one nurse doing transfer paperwork for me. Nurse: “So, do you prefer to be called Dave or David?” This question has me puzzled. Me: “My name is John! Nurse: “Oops, I really must check the paperwork properly!” |
Testing Their Patients And Their Patience
CANADA, CURRENT EVENTS, MEDICAL OFFICE, PATIENTS, STUPID | HEALTHY | OCTOBER 14, 2020 I work at a medical clinic. During the health crisis, I have variations of the following story many times. Me: “Has the patient been tested for [illness] recently?” Patient’s Ride: “Oh, he lives at a seniors’ facility, and they get tested regularly.” Me: *Pause* “The actual [illness] test where they get a swab?” Patient’s Ride: “Oh, well, they get their temperatures taken regularly.” How people at this point don’t understand the difference between being screened and tested, I will never know. |
What A Load Of Crap
BLOOD DONATION, NURSES, STUPID, UK | HEALTHY | OCTOBER 10, 2020 I have been giving blood for years now without issue. Being slim, a few nurses ask me to confirm my weight because the clinic will not accept donations from anyone under fifty kg. Nurse: “What is your weight, please?” Me: “It’s fifty-five kg.” Nurse: “No, it’s not. You’re underweight.” Me: “Yes, it really is fifty-five kg; I can jump on some scales right now if you like.” Nurse: “No, we don’t have any here. You are not fifty-five kg. When did you weigh yourself?” Me: “This morning, because I knew I was coming here.” Nurse: “Before breakfast and undressed?” Me: “Yes, of course.” Nurse: “Was it before or after you went to the bathroom?” Me: “I had already had a wee before I weighed myself.” Nurse: “But not passed a stool? That will account for the discrepancy, then.” Me: “Wait. What? The cut off is fifty kg; I’m five kg over that. I can’t lose that in one trip to the bathroom.” Nurse: “Oh, you’d be surprised.” In the end, I was allowed to donate if I promised to completely empty my bowels before the next visit — all five kg of it, apparently. |
Thanks, Doctor Wazowski!
CURRENT EVENTS, DENTIST, FUNNY, MOVIES & TV, PENNSYLVANIA, PITTSBURGH, USA | HEALTHY | OCTOBER 9, 2020 To make a long story short, due to the health crisis, I end up needing to get my six-month cleaning done at a dentist I’ve never been to before. As expected, a ton of precautions are in place: waiting outside, wearing a mask until they actually start working inside your mouth, the employees wearing extra protection, etc. I get checked in, x-rayed, and seated in the chair just fine. Among the equipment in the room is a long metal arm with joints for maneuvering and a cone at the end. When the hygienist pulls the arm around and positions the cone a few inches away from my face; I assume it’s a light. However, before the hygienist turns it on, she explains that it’s a “suction device” to prevent germs from escaping. Nice precaution, but as soon as she says “suction,” I can feel my eyes bug out because, knowing that’s its purpose, the shape suddenly looks VERY familiar. Me: “What?! But… it looks exactly like the Scream Extractor from Monsters, Inc.!” Hygienist: *Laughing* “Yeah, a lot of people have been saying that. I never saw that movie, so I didn’t get it, but I just watched it a few days ago and went, ‘Oh, my gosh, yeah. We have the Scream Machine.’” So, I had my cleaning done with a loud vacuum running a few inches from my face, and I left very grateful that they had seen me and with a hilarious story to text to the siblings. |
The Least Annoying Telemarketer Ever
AWESOME, HEALTH & BODY, INSPIRATIONAL, KIND STRANGERS, TELEMARKETING, THE NETHERLANDS | HEALTHY | OCTOBER 8, 2020 The official description of colic — or “crybaby” as is its literal translation from Dutch — is “a baby that cries at least three hours a day, at least three days a week, for at least three weeks,” and it usually passes by the fourth month. When I was a baby, I cried for twenty hours a day, every day, for over seven months. The doctors weren’t able to find a cause. Food intolerances were tried and ruled out, my parents were accused of malingering and observed in the hospital to make sure they weren’t exaggerating and/or inducing the crying, and my parents were advised to have me sleep in the barn or have me sleep over at the home of a deaf elderly relative. Around the seven-month mark, a telemarketer called our exhausted family to sell some kind of overpriced private health insurance. My father picked up the phone and interrupted the sales spiel. Father: “My baby has been crying twenty hours a day for the past seven months. She’s obviously in pain, and the doctors can’t find the cause or solve it and are still looking. You don’t want us as your customers.” Telemarketer: “No, I totally understand. I hope I’m not overstepping, but have you tried a chiropractor? That could be KISS syndrome.” My parents had not tried a chiropractor. One week later, to the chiropractor I went. That afternoon, my older brother — who didn’t know I had had any kind of appointment that day — looked at my parents in obvious concern. Brother: “I think there’s something wrong with the baby. They’re never this quiet.” My parents didn’t buy from the telemarketer, and they don’t remember her name. But we are all very glad a salesperson called us that day. |
Time To Put This Working Relationship Behind You
BAD BEHAVIOR, CANADA, COWORKERS, HEALTH & BODY, OFFICE, VANCOUVER | HEALTHY | OCTOBER 7, 2020 I was in a work-related accident years ago and have a recurring neck issue. During one flareup, I head to our first aid person to note the pain in case I have to leave early from work or go to the doctor. First Aid: “Where does it hurt?” I point at the back of my neck and she stands behind me, poking at the spot. First Aid: “We could try a realignment.” Me: “No. No, thank you. This is recurring and I just need it noted. I’ll see my doctor if it gets worse.” First Aid: “But we could just—” Me: “No. I don’t need treatment. Just please note it.” She starts massaging the area and pulling me to her. Me: “Look—” She takes my head and turns it sharply, making my neck audibly snap. Me: “What the f***?!” I stumbled forward away from her, suddenly lightheaded. I walked away, not looking back, furious that she snapped my neck without permission. She’s not allowed behind me ever again. |
You Need Thick Skin To Deal With These Thick Skulls
BIZARRE, CRIMINAL & ILLEGAL, EMERGENCY ROOM, HOSPITAL, IMPOSSIBLE DEMANDS, INDONESIA | HEALTHY | OCTOBER 6, 2020 I’m the attending doctor at the ER. Earlier this morning, we treated a man who crashed his bike and got a pretty nasty bruise as well as a concussion. A CT scan showed a fractured bone so he’ll need surgery. He told us he’d be using insurance, so he “wants a full record of everything you guys find.” Later that day, a woman comes into the ER and starts banging on our table. Woman: “EXCUSE ME! WHICH ONE OF YOU TREATED [PATIENT]?!” Me: “Yes ma’am. I’m Doctor [My Name]. How can I he—” Woman: “ARE YOU WEARING UNDERWEAR?!” As you can guess, everyone in the room stops whatever they’re doing. Me: “Pardon?” Woman: “YES, YOU! ARE YOU WEARING UNDERWEAR?” Me: “I don’t see how it’s— Why, yes, of course. What seems to be the matter?” Woman: “Are you really? So why is it not stated in your uniform? Or your nametag?” Me: “What does it have to do with [Patient], may I ask?” Woman: “How dare you write in the report that my husband was not wearing a helmet?! I’ve just got a call from my insurance company that they’ll not pay the surgery because you wrote that he wasn’t wearing a helmet!“ Nurse: “Well, ma’am, your husband did say he wanted a full report exactly because he wants to use insurance.” Woman: *Turns to nurse* “Well, b****, are you wearing a bra?! Now if he asks for a full report, why didn’t you also write in whether he’s wearing underwear or not? That’s not full report, is it, b****?“ Me: “Because we’re writing down things that are medically relevant. The fact he’s not wearing a helmet is, because he came in with a—” Woman: “I don’t care! Now you’re gonna pay for his surgery because my insurance won’t pay! And it’s your fault!“ Then she stormed out of the ER, but not before yelling loudly, “THE DOCTOR IS NOT WEARING UNDERWEAR!” |
If At First You Don’t Succeed, Chai Again, Part 8
ASSISTED LIVING, ENGLAND, HEALTH & BODY, REVOLTING, UK, YORKSHIRE | HEALTHY | OCTOBER 5, 2020 I work in a specialist nursing home for people with severe and enduring mental health problems. A female resident with South East Asian origins enjoys cooking and offers to make traditional chai tea for staff, under supervision. Whilst being assisted by a support worker whose English is not great, she adds more than fifty teaspoons of sugar to the pan, as well as spices and other ingredients. Me: “This tea tastes really good!” Those of us who don’t mind the sweetness enjoy it. Then, the support worker tells a colleague about part of the cooking process. Support Worker: “She just crushed the walnuts by crunching them in her mouth and then spitting them into the pan.” She hadn’t realised that people would find this revolting! We agreed that when she made it again, she needed to use appropriate equipment to do that task. Thankfully, the support worker saw the sense of this. I was not too concerned about this, given how many motorway service stations I ate in during my childhood in the 1970s, where I probably ingested far worse! Related: |
Microsoft Doesn’t Works
COLLEGE & UNIVERSITY, IGNORING & INATTENTIVE, KANSAS, KANSAS CITY, LIBRARY, TECHNOLOGY, USA | RIGHT | DECEMBER 5, 2020 I completely understand that not everyone is great with computers. Sometimes, it’s just simple stuff, but as long as they’re willing to learn, I’m happy to go over it with them. This one woman, however, drives me to insanity. She’s maybe in her late thirties. She has come in multiple times and has asked me to show her how to do the same thing each time: to save and print her document. I get the overall impression that she isn’t listening to me. Up until the most recent encounter with her, it appeared that she was knowledgeable with Word as she had a full paper done in the seemingly correct format, double-spaced, and indented properly. Patron: “Hey, can you help me indent this paragraph? It’s giving me issues.” Me: “Sure! Okay, just press Enter to get that to the new paragraph, then press Tab to… Oh.” It turns out that instead of using the easy Select All and double-space feature on Word, she had pressed enter after each line to make the document double-spaced. Me: “Oh, hey, I have a super easy trick to double-space everything at once that will solve your formatting issue. Just go up here to—” Patron: “—and click that and press 2.0 to double-space. Yeah, I know. It’s fine; I’ll just print it this way. Now how do I save and print?” I showed her, yet again, and then walked away, extremely bewildered. I dread when she comes in because she always asks for help and I know she won’t listen to anything I say. |
Unfiltered Story #217659
KANSAS, LIBRARY, USA | UNFILTERED | DECEMBER 4, 2020 (The library has many computers for public use, and patrons can print things out if they want. A patron walks up to me, looking confused.) Library patron: If I choose the “print in color” option, will it come out on colored paper? |
Unfiltered Story #214182
COLLEGE & UNIVERSITY, KANSAS, MEDICAL OFFICE, USA | UNFILTERED | NOVEMBER 3, 2020 I had been not feeling well, so I went to the student clinic on campus. Me: I’ve be extremely nauseated and dizzy lately. Nurse Practitioner: Have you been drinking? Me: No Nurse Practitioner: Well, why not?! Me: Oh, you mean water? |
I’ll Take My Celery Salary Now, Please
FUNNY, HOME, KANSAS, PETS & ANIMALS, SILLY, USA | RELATED | OCTOBER 31, 2020 I’m eating celery when my dog sees that I’m eating something and comes up to me begging. Me: “You don’t like celery.” Dog continues begging. Me: “No.” Dog whines. Me: “You don’t like celery.” Dog continues whining and begging. Me: “Fine.” I give him a piece and he spits it out. Me: “I told you.” Dog sees me eating and starts begging. Me: “It’s still celery.” |
Nothing Is As Scary As Customers
COWORKERS, HOLIDAYS, KANSAS, PRANKS, RETAIL, SILLY, USA | WORKING | OCTOBER 28, 2020 I work at a big box retail store. A few days before Halloween, a coworker comes up behind me. Coworker: “Hey, [My Name].” I turn around. He is wearing a Halloween mask. Me: “Yes?” Coworker: “Darn it! I was trying to scare you.” Me: “If it makes you feel better, I was a little startled, but working here has taught me how to stay calm.” |
What A Baka!
BOSSES & OWNERS, CANADA, JERK, MONTREAL, PHARMACY, WORDPLAY | WORKING | MAY 21, 2018 (My supervisor is known for being quite a nit-pick and strictly following rules that don’t actually exist. Also, I’ve taken a few years of Japanese classes. One day, I get a Japanese customer at my register while my supervisor is filling a display right behind me. The customer and I chat in Japanese while I scan his items, and he asks to pay with his credit card. By company policy, we have to check an ID for every foreign credit card. The customer complies and hands me his Japanese driver license, because he forgot his passport at the hotel. I confirm that the credit card is his, and I am about to hand him his license back.) Supervisor: “Wait! What are you doing?” *snatches the license from my hand* “You can’t accept this!” Me: “Why is that? I know that it isn’t a passport, but this is a government-issued ID, and his picture is on it, so I don’t see why I can’t accept it.” Supervisor: “Well, this ID is not in our alphabet! You can only accept IDs written in our alphabet.” Me: “First, since when is this a rule? Second, you’ve heard me speak with him for the past two minutes; you know that I speak the language. I can read this, and confirm that the credit card is his.” Supervisor: “It has to be in our alphabet! You have to be able to read it to accept it.” Me: “But… [Supervisor], I can read it!” Supervisor: “Hmph, I’ll let it slide for today, but don’t do that again!” (I asked the store manager the next day. That rule doesn’t exist.) |
Smoking Puts You Out Of Sync
LAZY/UNHELPFUL, NEW JERSEY, PHARMACY, USA | RIGHT | MAY 21, 2018 (At the pharmacy where I work, we sell cigarettes, among other things. This exchange happens more often than I’d like to admit.) Customer: “Can I get [Brand] cigarettes?” (The customer does not specify which strength or flavor of the cigarettes, as we have many.) Me: “Which kind?” Customer: “[Brand].” Me: “Which type of [Brand]?” Customer: “Oh! [Strength].” Me: “Okay, would you like the box, soft pack, or 100s?” Customer: “[Strength].” Me: “Box it is.” Customer: “I want 100s!” Me: *screaming internally* |
Spells Something Else Entirely
CALIFORNIA, FUNNY NAMES, PHARMACY, SACRAMENTO, USA, WORDPLAY | RIGHT | MAY 19, 2018 (I’m the customer in this story. I’ve just seen my doctor for the first time, and she’s sent down a prescription for me to the pharmacy downstairs. I make it up to the window, and there are a ton of people down there, so it’s a little noisy.) Clerk: “It looks like your prescription isn’t ready yet, but I’m going to write down your name so we can call you when it’s ready. Can you give me your name?” Me: *gives name* Clerk: “And who’s your doctor?” Me: “Dr. Fu.” Clerk: “Sorry, it’s a little loud, I didn’t quite hear that. Can you spell your doctor’s name for me?” Me: “Sure. It’s F-U.” *pause* “Oh, my God, that’s not what I meant!” Clerk: *laughs* |
When Double Trouble Is Not Enough
FUNNY KIDS, PHARMACY, SIBLINGS, USA | RELATED | MAY 11, 2018 (I’m waiting in line for the cashier when a woman walks up behind me with two boys. They’re junior-high-aged and alike as two peas in a pod.) Woman: “[Boy #1 ], you keep our place in line while I take [Boy #2 ] over to look at the braces.” (She walks off with the other lad.) Me: “So, is it fun being a twin?” Boy #1 : *grinning* “We aren’t twins.” Me: “…” Boy #1 : *grinning even more hugely* “We’re triplets!“ |
Spoon-Feeding You Some Advice
HEALTH & BODY, PHARMACY, STUPID, USA | RIGHT | MAY 9, 2018 (Sadly, I’m the stupid customer in this one. I have bronchitis and have just made it home from the pharmacy with my cough syrup. When I open the bag, I notice the cup that you use to take the medicine isn’t in there, so I call the pharmacy.) Pharmacist: “Thank you for calling [Pharmacy]. This is [Pharmacist]. How can I help you?” Me: “Hi. This is [My Name]. I just picked up my prescription for [cough syrup], and when I got home I saw that it didn’t have the cup thing you use to take it with.” Pharmacist: “I’m sorry, [My Name]. Do you want to come back and pick one up?” Me: “Well, I have to take the bus, and I don’t want to get everyone else sick, too.” Pharmacist: “Okay, well, do you bake?” Me: *slightly confused* “Yes?” Pharmacist: “Then you can use the teaspoon measuring spoon from your baking set.” Me: “But… but… I need medicine teaspoons, not baking teaspoons.” (She then proceeded to calmly explain to me that teaspoons were teaspoons, no matter what they were used for.) |
Prescribing Some Honesty
CRIMINAL & ILLEGAL, OHIO, PHARMACY, USA | RIGHT | MAY 4, 2018 (I work in the pharmacy of a large drug store chain. A few weeks prior to this incident, a man came in and was acting twitchy. He eventually shoved some greeting cards down his pants and put a beer in his pocket before leaving. Shoplifting is hard to prove, but we got it on camera. On a day I am working, he comes back in with some prescriptions. I start putting them in; I have no idea about the previous incident.) Lead Tech: “Stop! Don’t fill his stuff. [Manager] said since we got him stealing on camera, we can ask him to leave.” (He goes to alert the pharmacist of the situation.) Pharmacist: “[Shoplifter]! I am sorry, but I can’t fill this prescription for you.” Shoplifter: “Why not? I need my medicine.” Pharmacist: “Sir, last time you were in, we caught you stealing on camera, and we are choosing not to serve you. Please take your prescriptions elsewhere.” *hands him back his papers* Shoplifter: *takes them* “It was only a beer!” (He did end up taking his prescriptions and leaving, and the pharmacist filled me in on the previous incident. We were all so shocked that he admitted to stealing, and then also tried to act like it was okay!) |
Name Change Approved
AUSTRALIA, HOBART, PATIENTS, PHARMACY, TASMANIA, WORDPLAY | HEALTHY | MAY 4, 2018 (A customer is picking up a regular prescription medication but he also wants something else.) Customer: “Can I also have some ‘Stuffy Nose Squirts’?” |
Prescribing Some Honesty
CRIMINAL & ILLEGAL, OHIO, PHARMACY, USA | RIGHT | MAY 4, 2018 (I work in the pharmacy of a large drug store chain. A few weeks prior to this incident, a man came in and was acting twitchy. He eventually shoved some greeting cards down his pants and put a beer in his pocket before leaving. Shoplifting is hard to prove, but we got it on camera. On a day I am working, he comes back in with some prescriptions. I start putting them in; I have no idea about the previous incident.) Lead Tech: “Stop! Don’t fill his stuff. [Manager] said since we got him stealing on camera, we can ask him to leave.” (He goes to alert the pharmacist of the situation.) Pharmacist: “[Shoplifter]! I am sorry, but I can’t fill this prescription for you.” Shoplifter: “Why not? I need my medicine.” Pharmacist: “Sir, last time you were in, we caught you stealing on camera, and we are choosing not to serve you. Please take your prescriptions elsewhere.” *hands him back his papers* Shoplifter: *takes them* “It was only a beer!” (He did end up taking his prescriptions and leaving, and the pharmacist filled me in on the previous incident. We were all so shocked that he admitted to stealing, and then also tried to act like it was okay!) |
Looks Like They Already Had Their Drugs
NEW YORK, PHARMACY, RUDE & RISQUE, USA | HEALTHY | APRIL 19, 2018 (I have just started my first job at a local pharmacy and convenience store, and it is my third day of training. I am standing behind the counter with an older coworker of mine. We hear the door open, and look over.) Customer: *quickly walks through the doors and to the other end of the floor, where the pharmacy is* Me: *looking at my coworker* “Was she…” Coworker: *taking a sip of an energy drink* “…not wearing any pants? Welcome to the job, kid.” Me: “…” |
At Least You Know The Medicine Is Kosher
NEW YORK, PHARMACY, STUPID, USA | RIGHT | APRIL 16, 2018 (I am the dumb customer in this instance. The store that I work at has a pharmacy in it, where I get all of my medications. The store has a policy in the pharmacy where the first three letters of the customers names are printed on the bags you pick up your prescriptions in. The first time I go to pick up a prescription there, I have never seen this before. Upon picking up my prescription, I see the first three letters of my last name.) Prescription: “JEW.” Me: *in genuine confusion* “No, I’m not?” |
When You Work For Them You’re Branded
BOSSES & OWNERS, INDIANA, NEW HIRES, PHARMACY, USA | WORKING | APRIL 9, 2018 (I get hired for [Popular Pharmacy Chain] and go through their training. It’s all through their computer system, with videos and quizzes. There’s a thirty-minute session on “branded greetings,” which explains how I have to say the same things during every transaction so customers always have a uniform experience at every store in the chain. I feel like a robot doing this, but I’m good at the spiel after about a week. Then, my manager pulls me aside.) Manager: “Why are you using branded greetings?” Me: *thinking this is a test* “Um… so that every customer gets the same treatment at every store and we deliver a uniform experience.” Manager: “We haven’t used those in years. People said we sounded like robots, and corporate made us stop.” Me: “Well, it’s still in the training.” Manager: “Oh, well, you don’t have to do that anymore. I apparently have to update the training software.” *runs off* Me: *facepalm* |
Not Passing With Flying Colors
DUBLIN, EMPLOYEES, IRELAND, JERK, PHARMACY | WORKING | APRIL 3, 2018 (I am in a well-known UK-based pharmacy and drugstore, looking for a hand cream. I am wearing ripped jeans, combat boots, and a leather jacket, and have very short hair. I smile at the staff as I walk in and set off in search of the right aisle, minding my own business. As I open a tube to smell the cream, the worker beside the door rushes up and snatches the bottle out of my hand.) Worker: “Can you not open the products? What are you looking for?” Me: “Oh, sorry, I was just smelling it. I’m fine, thanks.” (I think that’s the end of it, as she stalks off. I pick up my items and turn the corner, checking out the makeup. As I swatch a lipstick tester, the same worker storms up and glares at me.) Worker: “I said don’t open the products! You’ll have to pay for it now!” Me: “Excuse me? This is a tester, and I haven’t even touched it yet!” Worker: “Fine. Sit down. I’ll match a colour to you. You clearly need it; whoever matched your current foundation must be colour-blind.” Me: *taken aback by the sheer rudeness of this woman* “Er. No, thanks.” (I walked away, irritated, but still with some time to kill before my bus home, so I browsed some other items. I could see the worker following me closely and glaring if I so much as reached out towards a product. Eventually, I had enough. I went to the till, with her following. The girl at the checkout scanned my items and my loyalty card and told me my total. As I handed her my money, the rude worker stormed over and grabbed the iodine pen, scribbling all over my note, a smug grin on her face. I waited as nothing happened to my money, and silently fumed as I was handed my receipt. I felt her glare boring into my back as I left the shop, seriously having to bite down on my tongue to stop myself from yelling at her. I get that workers are supposed to upsell and offer assistance, but judging me outright by my appearance, being incredibly rude about my makeup, and being convinced I’m a thief with no reason is taking it a bit far.) |
Would You Like A Cosmo With Your Allergy Bran?
HOLIDAYS, IGNORING & INATTENTIVE, LOUISIANA, PHARMACY, USA | RIGHT | APRIL 1, 2018 (It’s Easter Sunday. My parents, my grandmother, and I are coming back from an early dinner out at an uptown restaurant and we stop to pick up some prescriptions for my grandmother at an old pharmacy where the restroom is in the back room. This exchange occurs just as I exit the back room after using the restroom.) Customer: “Excuse me. I’m looking for [Specific Allergy Brand], but I can’t find it, and this is the allergy aisle. Would it be anywhere else?” Me: “I have no idea, sorry. Um, good luck.” (The customer muttered something under her breath that I couldn’t hear as I was walking away. During this exchange I was wearing a cocktail dress and heels, and she looked right at me as she was asking her question.) |
It’s A Man’s World Of Pain
AUSTRALIA, IGNORING & INATTENTIVE, MELBOURNE, NON-DIALOGUE, PHARMACY, VICTORIA | HEALTHY | MARCH 12, 2018 I have an eight-and-a-bit-month-old child, and I’ve been having some pain during sex, so I book in to see my OB-GYN. The appointment is really straightforward and I’m told to go get a cream. I also have a birth control rod inserted whilst I’m there. I wander over to the pharmacy and hand over my script. I’m not asked for my Medicare card, but I’m asked if I have concession. I reply no, with no more thought into the answer. I wait and collect my script and note that I’ve been charged a concession price. Not thinking too much into it, and thinking that I must have one linked to my Medicare card, I pay the $12.80 instead of $50 to $80 for my items and head back across the road. I get the rod implanted and continue about my day, a bit perplexed how I got charged concession. It’s not until later that night when I’m reading the script again that I realise they’ve put it under the wrong name. I’m a Mrs. [My Name], and they put it under a Mr. [Same Name]. I burst out laughing that they have given a man vaginal cream and contraception, at an OB-GYN. |
A Picture Of Bad Parenting
BAD BEHAVIOR, BIZARRE, KENTUCKY, PHARMACY, USA | RIGHT | MARCH 8, 2018 (I go into the store to pick up some photo prints I ordered online. Unfortunately, before I can get to the counter another customer beats me to the unmanned counter. As she approaches she immediately begins yelling.) Customer: “CAN SOMEONE COME OVER HERE AND HELP ME?!” (An employee approaches the counter.) Customer: “I ordered these prints online; I need them.” Employee: “Okay, what name are they under?” Customer: “I don’t know; I don’t know if they made it.” Employee: “You don’t know?” Customer: “I used this app and it won’t send. You need to just do it.” Employee: “I’m sorry. We aren’t allowed to—” Customer: *sighs dramatically* “Well, what am I supposed to do?” Employee: “You need to click on—” Customer: “I already did that.” Employee: “Well, try it again.” Customer: “There, see? Now what?!” Employee: “So, now, you need to—” Customer: “This is stupid! I’m just going to go back to the main menu. So, what do I do from here?” (The employee attempts several times to guide the customer through the process, and she continues to cut her off and ignore her suggestions. The customer appears to be in a huge hurry, and is obviously aggravated. Finally, after a few minutes.) Customer: *about the app* “This is a joke. This is a total joke. Fine. Whatever. We’ll do this on Facebook.” *she takes a few minutes to find the picture she wants, all the while muttering* “I left those kids at the park. I left those d*** kids at the park… There, this picture. Can I just crop everyone out except this one person?” Employee: “Well, what that will do is it will still be the same size and—” Customer: “Is there any other way we can do this?!” Employee: “You can hook your phone up to the photo kiosk, but it will download all of your photos.” Customer: “This is ridiculous! I can’t get this Internet to work. My man is going to kill me; I left those d*** kids at the park.” Employee: “We don’t get a good connection in the store.” Customer: “I HAVE WI-FI.” Employee: “We don’t have Wi-Fi here.” Customer: “YOU MEAN I’M GOING TO HAVE TO GO OUT TO MY CAR TO GET ON THE INTERNET?!” Employee: “You probably would have better luck in the back of the parking lot, yes.” Customer: *stomps out while muttering* “I left those kids at the park.” (I still can’t understand what could possibly be so important about this picture that she had to leave her children at the park to go get it!) |
Vie For A Vial
CALIFORNIA, IMPOSSIBLE DEMANDS, JERK, PHARMACY, USA | RIGHT | MARCH 6, 2018 (I just started working at a small, independent pharmacy. It’s located in the downtown area of a small town that is predominantly upper-middle-class families. And with that population, we get patients in that ask for a bit more specific requests than what I’m used to. I have just started and am being trained when I overhear this conversation with my technician. Note: since we are small pharmacy, profit margins are tight, so for expensive medications, we don’t open the bottles and fill them until the patient has come to pick up and paid. We pride ourselves on customer service, doing almost anything for the customer.) Customer: “I’m here to pick up for [Customer].” Tech: “All right, just give me a few moments to pour these bottles into the vial.” (She is getting over 400 tablets of the medication.) Customer: “Let me see what you’re putting it in.” Tech: *shows the vial* “Will this one be good for you?” Customer: “No! That one is too tall; I’m going to spill it. Tech: *shows different vial* “What about this one?” Customer: “No! It’s too short; I’m going to lose it.” Tech: *shows another vial* “This one? I can fit it in two of them.” Customer: “I don’t want to; that’s too much!” (This repeats for a couple minutes, going over various vials, usually the same one, multiple times, the customer making up some random excuse.) Tech: *showing her the first vial* “What about this one?” Customer: “Yes! That one is perfect!” (The tech finishes up putting her medications together and the patient leaves.) Me: “How did you handle that without freaking out?” Tech: “I was about to punch her in her face if she said no to another one of these stupid bottles.” |
Needs To Prescribe Some Anger-Management
GERMANY, JERK, PHARMACY | HEALTHY | MARCH 3, 2018 (I work at a call centre for a German online pharmacy. Unlike other pharmacies, we allow customers to pre-order medicines which requires prescriptions. It should go without saying, but we’re not allowed to ship orders that contain a prescription, until the original is sent to us by a postal service. There are also no shipping costs for our customer, if there is a prescription.) Me: “Your [Pharmacy]. You are speaking with [My Name].” Customer: “I placed an order last week at your store and it still hasn’t arrived. Where is it?” Me: “Oh, that doesn’t sound so good. Could you please tell me your order number?” (The customer doesn’t have it, so I search for her by name. It takes me a while to find her, as she has a very common name and doesn’t want to give me her postal code.) Me: “Ah, there we have you. I’m afraid your prescription for [Medicine] hasn’t arrived yet.” Customer: “This is outrageous! I do not need a prescription for that order! Send them to me at once!” (I try to stay cool.) Me: “Ma’am, [Medicine] requires a prescription, by law. We cannot deliver this order until we have the original prescription.” Customer: “Then you should at least have told me so!” Me: “Our online store has classified this item as one that requires a prescription. You have also received an order confirmation that asks you for your prescription.” Customer: “No, I never received a confirmation, so don’t dare lie to me!” Me: “Uh… Ma’am, I do not understand; you received the confirmation on [date and time].” Customer: “No, I never did; I’ll show you!” (I can hear her typing and the sound of a mail program opening. She waits for a moment, and then she starts mumbling to herself.) Customer: “’Dear Mrs. [Name], thank you for your order. Please send us your your original prescription by mail, so we can continue with that order.’” (The customer wheezes angrily.) Customer: “This is way too complicated with your store! Other pharmacies will send them to me immediately!” Me: “Ma’am, even other pharmacies have to wait for your prescription, as [Medicine] requires one.” Customer: “I will never order at your store ever again! I’ve never been insulted this badly in my entire life!” (The customer called the next day. She made a new order without the prescription and asked if that was all right.) |
Sarah Connor’s Pharmacy Job
BOSSES & OWNERS, CANADA, EMPLOYEES, IGNORING & INATTENTIVE, JERK, ONTARIO, PHARMACY | WORKING | FEBRUARY 21, 2018 (I get a job at a small pharmacy as a cashier. The job involves a lot more than just simple cashiering, but I catch on quite quickly, and within a month the possibility of increasing my hours is discussed. The store then goes under new owners, but all the cashiers are kept on staff, and assured that their jobs are secure. Fast forward to my next shift. This takes place in July.) Owner: “[My Name], can you come into the office for a minute? I just want to have a quick word.” Me: “Sure!” *thinking the uniforms he ordered for us had come in* Owner: “I’ve been thinking it over, and this really isn’t a job that can be done part-time. In order to stay up to date on all the policies and information, everyone really has to be here full-time. With all the students leaving soon to go back to school, I’ve decided that it would be easiest to let all the students go now.” Me: “Okay…” *thinking I’m about to be offered the full-time position, as I’m not a student* Owner: “I’m sorry; I just find it easiest to terminate people before their shift starts.” Me: “Wait. What?” Owner: “As of right now, you’re terminated.” Me: “But I’m not a student.” Owner: *shocked* “What?! You’re not?” Me: “No. I’ve been out of high school for a few years, and am holding off on going to college.” Owner: “Oh, nobody told me that.” Me: “So, is there any way I could be kept on, full-time?” Owner: “I would have to think about it.” Me: *blank look* Owner: “You see, I already filled the full-time positions, and filed the termination paperwork. If you want to reapply, I’ll consider rehiring you if something falls through with one of the new employees, but all but one have already accepted the job, and I already offered it to the other one.” Me: “Okay, then. When does the termination take effect?” Owner: “Right now. I did it now because it’s easiest to do it, and get it done within the first three months.” (I was too shocked in the moment to say anything, but once I processed what had happened, I was — and still am — livid. How incompetent must one be to skip something so basic as reading employee files BEFORE terminating them, to ensure they’re actually being fired for a legitimate reason?) |
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