About To Make A (Dis)Appointment
California, Medical Office, Sacramento, Time, USA | Healthy | October 24, 2017
(My multi-specialty medical office has an audiologist who does hearing tests for patients. I assist the ENT [Ear/Nose/Throat] doctors so I handle calls from his patients, since he doesn’t have his own assistant. One of our phone operators calls me at the nurses’ station with an audiology patient on the other line.)

Operator: “Dr. [Audiologist]’s 4:00 says she’s going to be ten minutes late. Is that okay?”

(We allow a 15-minute window to show up for appointments, and a check of the schedule reveals she’s the last patient of the day.)

Me: “Yes, that’s fine, as long as it’s no more than 15 minutes.”

(The operator relays the message and I go about my day. Later, I realize it’s 4:45 and the patient isn’t showing up as checked in on the schedule. I’m about to call up to the front desk to see if they’ve forgotten to check her in when the receptionist calls me.)

Receptionist: “Hi… did you tell Dr. [Audiologist]’s 4:00 that we’d ‘just work her in’ when she got here? Because she just got here.” *I can practically hear the air quotes*

Me: “I most certainly did not. I said no more than 15 minutes late. She needs to reschedule.”

Receptionist: “Yeah… that’s what I thought. Okay. I’m gonna go talk to [Audiologist]. Bet he’ll say the same thing.”

(He did. When the receptionist politely relayed to the patient that he was unable to stay 45 minutes late to accommodate her, she threw a hissy fit and ranted at our poor receptionist for several minutes before storming out in a snit. Her best line, as the receptionist later conveyed, was that she’d told our phone operator she was “on 50” and he should have known how far away she was. Highway 50 runs from West Sacramento to Maryland…)

Making Some Piercing Assumptions
Health & Body, Medical Office, Parents/Guardians, USA | Healthy | October 23, 2017
(My mother and I are out for lunch on my twentieth birthday. I’ve been wanting to get my navel pierced for a while, so when we pass a tattoo and piercing parlor I go in to check it out. It’s very clean and on the up and up, so Mom offers to pay for the piercing right then and there, and we get it done. Around this same time, I have to go in for an MRI on my right knee to see why it’s hurting so much lately. Mom and I are currently attending the same college, so I’m living at home to save money. Mom drives me to the appointment. She brings her homework and spreads it out all over the table and the surrounding seats, as there are a lot of seats and almost no people.)

Doctor: “[My Last Name]?”

Me: *jumping up* “Right here!”

(Mom begins to pack up her schoolwork.)

Me: *quickly* “Oh, no, that’s fine; you don’t need to come back! Just keep working on your project.”

Mom: *laughs* “I keep forgetting you’re an adult now.”

(I go back with the doctor and, all of a sudden, remember that I’m now pierced.)

Me: “Oh. Oh, jeeze.”

Doctor: “What?”

Me: “Well… see, I know the rules about MRIs and metal, but I just realized that I have a fresh piercing that I can’t take out yet… uh… this is going to be a problem, isn’t it?”

Doctor: “Not if we only scan your knee. May I see it?”

(I lift up my shirt to show him my piercing.)

Doctor: “Are you cleaning it?”

Me: “Twice a day with soap, water, and hydrogen peroxide.”

Doctor: *starts going through his desk* “We get a lot of kids with piercings that they don’t take care of and it can get real ugly, you know.”

Me: “Oh, I know. I got my ears done when I was six. And eight.”

(The doctor gives me a handful of individually wrapped sanitary wipes.)

Doctor: “Here, you can use these to keep the area clean.” *pause* “So, does your mother know about the piercing?”

Me: “What? Oh! Yes; yes, she does. She’s the one who got it for me. I only told her to stay because I didn’t want her to have to pack everything up, that’s all.”

(The doctor looks suspicious.)

Me: “Honest!”

(I change into the hospital gown and the procedure goes well. I get a little more lecturing about how to clean a piercing, and to always make sure to go to a reputable place that uses sterile equipment, before the doctor leads me out. When we’re both in the waiting room, I turn to Mom.)

Me: “Hey, Mom, tell the doctor who bought my navel piercing.”

Mom: “Um… I did?”

(The doctor laughed. Then believed me, and sent me home to await the results.)

Allergic To Your Attitude
England, Medical Office, Teenagers, UK | Healthy | October 23, 2017
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.

(I have an itchy, raised lump on my leg, surrounded by a rash that is not getting better, so I go to see my doctor. I am 22.)

Doctor: “It looks to me like an allergy. I’ll give you these [Allergy Tablets] and if it is not better in a few days, come back.”

Me: “Don’t those tablets contain cetirizine dihydrochloride? I’m allergic to it.”

Doctor: “Don’t be ridiculous! Cetirizine dihydrochloride STOPS allergies. It’s impossible to be allergic to it!”

Me: “I was diagnosed by the allergy clinic at [Hospital]. It should be on my file? I know it sounds counter-intuitive but I was tested for every ingredient in the tablets and that is the only one that came back positive. I can’t take it.”

Doctor: “You CANNOT be allergic to it. That isn’t physically possible.”

Me: “I took a hay fever tablet with cetirizine dihydrochloride in it and had a rash on my face and my neck. I was referred to the allergy clinic and they said that’s what caused it.”

Doctor: “I know you’re just trying to be special, but fine, I’ll look.”

(The doctor looks at my file and finds the letter saying I’m allergic to cetirizine dihydrochloride. He then prints and signs the prescription and gives it to me.)

Doctor: *leans right in to my face* “Just take the tablets and stop making such a fuss! You little girls, you stupid BABIES, and your little made up illnesses. Teenagers! Can’t do anything, the idiots. Get a grip and take the tablets. It is impossible to be allergic to the medication that stops allergies. Grow up and stop wasting my time!”

(I took the prescription as proof and reported what happened to the receptionist, who was very angry at the doctor. The doctor was reported to the GMC (General Medical Council). Another doctor treated my itchy leg without giving me cetirizine dihydrochloride. I was eventually diagnosed with a bee-sting allergy.)

The Puppy Is Cat-ching On
Home, Illinois, Inspirational, Pets & Animals, USA | Healthy Related | September 18, 2017
One of my friends works for the local vet’s office. It’s a small town with no animal shelter, so if strays are found, the vet will usually take them for a few days until they can find the owner, or place them in a home. My friend knew we’d lost our dog a few months before, and called me up one day to say that they’d just been brought a litter of stray puppies that they needed to find homes for, and if my family wanted one, she’d bring one over that night.

My family talked it over, and even though we weren’t really ready to move on from our other dog’s death, we knew the vet’s office would have trouble finding homes for a full litter of puppies and didn’t have the room to take care of them, and decided it was better for us to take one. So, that night, my friend brought over a tiny golden retriever puppy.

She’d warned us that the puppies they’d found were too young to be away from the mother, which is part of why they were so worried about being able to find good homes for them, but we hadn’t realized just how young they were until she showed up. We fed and cleaned the puppy and made a bed for her where she’d be warm, but the poor thing was clearly stressed out, and started crying as soon as we walked away. We were worried that we’d have to stay up with her all night, when our rather elderly male cats, who’d been very curious about the new arrival, decided to step in.

After sniffing her and touching noses, both of our cats decided that this tiny little thing was probably some kind of strange kitten, and it was their job to take care of her. They curled up on either side of her and started grooming her, and the puppy immediately stopped crying, and snuggled in. My dad had set an alarm to remind him to get up and feed her, but shortly before the alarm went off, one of the cats came and woke him up. For the week or so after that, the cats continued to let us know when the puppy needed to be fed or taken outside, until she was old enough to eat solid food and let us know herself.

As the puppy grew up, the cats continued to take care of her. They taught her how to go up and down stairs, how to find the best spots to nap in the sun, that she should stay away from the road, to come when the humans called her, how to groom herself, and where the treats were kept. The puppy never did get the hang of climbing trees, but she’s surprisingly adept at stalking mice and chipmunks!

The cats were a bonded pair, and they died within a few months of each other when the puppy was three. A few years later, she found our kitten, and happily carried on what her foster parents had started, cuddling and comforting the new arrival and teaching her all the important things. So, our dog thinks she’s a cat. Our cat thinks she’s a dog. Our animals may be a little confused, but they all get along beautifully, and no one seems to mind when the new kitten plays fetch!

Getting Hysterectical
Bad Behavior, Canada, Employees, Health & Body, Hospital | Healthy | June 25, 2017
(I got a hysterectomy because I hate my period and never want to have children. When I wake up from the anaesthetic, there’s a nurse standing over my bed.)

Nurse: “Don’t you ever want kids?”

(That was literally the first thing she said. I thought of so many responses later, but at the time I was too stunned and groggy to say anything. Also: period-free life is awesome. 10/10 highly recommend.)

The Importance Of Life-Saving Sandwiches
Family & Kids, Health & Body, Inspirational | Healthy Working | April 27, 2017
I work at a large mine in an isolated area. As a member of our Technical Rescue Team, I have been called many times to assist the local sheriff’s Search and Rescue.

One day in late May, when wildfires less than 20 miles away are suffusing the air with smoke, we receive a page to proceed to a canyon near the state line. This canyon has a highway carved into a steep rock wall, with the debris pushed down into the chasm. In the past, our team had been called to the area to remove the remains of drivers who crashed through the guardrails, so we are ready for the worst.

When we arrive, the SO officers tell us a father and his three sons have “hiked” to the bottom of the canyon and are stranded. They actually scrambled down approximately 600 feet of broken rock, and then found that climbing back up was impossible. It is after 5:00 pm when we arrive.

By the time we manage to get rescuers to the bottom and formulate an extraction plan, darkness has set in. I am the first down, making contact and bringing water and flashlights. Other team members follow close behind, and we move the group (father with sons 6, 7, and 9 years old) to the raise point. One of the team members brought a backpack with sandwiches, granola bars, and water. The boys agree to wait for the sandwiches until we reach the top and gobble up the granola bars (I’ll admit, the one I had was the best ever).

The trip back up the fractured rock pile takes nearly two hours, most of the time at least partially suspended on the main-line rope. There are several small incidents (lost cell phones and tennis shoes, rolling rocks, etc.) on the way up, but topping out and disconnecting was one of the best feelings I’ve ever had. The family is rushed to a waiting ambulance for evaluation, and my team leader and incident commander examine the other rescuers and me carefully before allowing us to stow our gear and get ready to leave.

I remembered that I had the sunglasses of one of the children in my pack, so I went to the back of the ambulance and opened the door to return them. That’s when the youngest asked, in one of the smallest, most plaintive voices I’ve ever heard, “But what about our sandwiches?”

When we drove away into the dawn, the father and three boys were standing in front of the ambulance eating sandwiches.

The Store Employs Manual Labor
Health & Body, Inspirational | Healthy | April 26, 2017
(I’m standing in line with a few items to purchase from a well-known clothing store. The store has its music quite loud, so I can’t really hear anything said between the employees at the front of the line. One dashes past me, almost knocking over a rack of clothes, and grabs the manager by the arm. She says something, the manager turns pale, and tells the other girl on the register something, who looks confused and starts checking people out at lightning speed. All the other employees in the store run full pelt to the changing rooms. I manage to catch some of what the manager says into her phone as she runs past, but all I hear is “I need an ambulance!” I step out of line and drop my clothes to follow her. As I reach the changing rooms an employee stops me from entering.)

Employee: “I’m sorry, miss, but the changing rooms are closed right now. I’ll be able to help you soon.”

Me: “What’s going on? I’m—”

(Mid-sentence I am cut off by a shriek I know VERY well. I unzip my jacket, showing my hospital ID still clipped to my shirt pocket. The employee shoves me through the curtain.)

Manager: “[Employee]! I told you not to let anyone back here!”

Me: “Trust me; you NEED me! I’m a midwife!”

(And that was the day I delivered a healthy baby girl in the changing room at a clothing store!)

The Patient Isn’t The Only One With Patience
Awesome, Employees, Health & Body, Inspirational | Healthy Working | March 25, 2017
The hospital I work for lets patients leave comments about something good that happened to them during their stay. Once a month, the best stories are picked and shared with everyone. This story really stuck with me.

A patient who was doing an extended stay at the hospital came running out of her room in tears, screaming for help. [Nurse #1 ] happened to be nearby and ran to the patient’s side checking for injuries; she seems to be okay, but she is begging the nurse for help. The patient explains that she’s just gotten off the phone with her sister and it is her sister that needs help. Her sister had been having a rough go at life recently and could no longer take it; she had called to say goodbye. [Nurse #1 ] immediately calls for another nurse for help as she helps the patient back her her room. She briefly explains the situation to the second nurse who pulls out his phone and dials 911 as the patient attempt to get her sister back on the line.

For the next 20-30 minutes the two nurses never leave the patient’s side. [Nurse #1 ] is keeping a close look at the patient’s health while giving her suggestions on things to say to keep her sister on the line, as it would mean more coming from a loved one rather than a stranger. Meanwhile, [Nurse #2 ] is on the phone covertly getting the sister’s information from the patient and passing it along to the dispatcher.

Unfortunately, it seems that the sister catches on and swallows a handful of pills before hanging up the phone… mere minutes before the paramedics pull into her drive. Since [Nurse #2 ] is still on the phone with dispatch, he is able to convey to them exactly what had happened inside the house — they even know what kind of pills she’d taken! The paramedics rush the sister to the emergency room where they are able to save her life. The paramedics and dispatch are in constant contact with [Nurse #2 ], relaying information through him to our patient, up until the point when the sister is admitted.

The nurses went above and beyond for the patient. They could have simply called 911 and reported the situation, but they stayed by the patient’s side and treated her sister, who lives in a completely different city. A huge thank you also has to go out to the paramedics and 911 dispatcher who kept the patient informed through the entire ordeal.

I am happy to report that at the time of me writing this, both sisters are doing well.

That’s A-Meow-zing!
Awesome, Inspirational, Money, Pets & Animals | Healthy | February 6, 2017
(I was in the car driving when this came on the radio. A cat had been shot repeatedly in the head by someone with an airsoft gun and had been brought into a veterinary clinic. The cat had no owner that the clinic knew of, and they were using a very popular radio station to advertise the cat’s plight and raise money to try and save it. They needed a grand total of £4,000 as the clinic has decided to foot half the bill. People call up to donate, or go into the clinic, and it’s very quick that they managed to get £500 when this call comes through.)

Host: “You’re through to [Radio Channel]; can I take your name?”

Caller: “I don’t want to give it. I want to donate, though.”

Host: “Okay, that’s great! How much do you want to donate?”

Caller: “I want to pay £7,500.”

(The host and vet representative are clearly shocked, and explain how much they’re looking for because of the split.)

Caller: “I understand that, but I don’t want the clinic to do that. It’s a nice thing to do, but they have other animals to save and I don’t want them to suffer with this. I don’t have children. I lost my husband. I don’t have to worry about overheads but I have a LOT of money. I want to pay for the entirety of the cat’s surgery. And, if no-one claims that poor cat, I’d like to give that cat a home.”

(It moved the host, the representative, me, and I’m sure a lot more listeners to tears. We later found out that the lady who donated did take the cat, and she calls up now and then to keep them posted on how he’s doing.)

Making Sure The Survivors Are Surviving
Editors' Choice, Hall of Fame, Health & Body, Inspirational, Wordplay | Healthy Right | May 19, 2016
(My family is 100% German, and came to the US around 1900. Shortly after WW II ended, my grandma, who was working on getting her nursing certification, decided to volunteer at an aid center for recently arrived Holocaust survivors. My grandma was born in Chicago, and English was and is her first language, but she spoke German because her parents and grandparents spoke it, and had a slight accent. She’d been bullied about it all through the war, and was worried it’d be the same at the center, but decided to volunteer anyway. Sure enough, some of the other nurses started making snide comments, until one of the patients, a woman in a wheelchair, beckoned her over.)

Patient: *in halting English* “You… German?”

Grandma: “No.”

Patient: *disappointed* “You no speak German?”

Grandma: *in German* “Ja. I speak German. My parents are from Germany.”

Patient: *in German* “Oh, thank the Lord! English is such a hard language, and everyone here is so brusque, and there are no trees anywhere! I miss the mountains! What part of Germany are your parents from? Do they miss it? Have you ever been?”

(As soon as they found out my grandma spoke German, all of the other survivors came right over and started chatting away, completely dumbfounding the rest of the nurses! To my grandma’s relief, none of them held it against her that her family was German; most of them just wanted to talk about their homes and families, and were relieved to find someone who spoke their language. It wasn’t long before some of the other nurses and the aid center director asked her for help learning German themselves!)

Kindness Has Real Staying Power
Editors' Choice, Health & Body, Inspirational | Healthy | May 17, 2016
(After avoiding any kind of surgery for the 35 years of my life I end up in the ER on Monday with appendicitis. I am very, very scared because of the aforementioned lack of surgeries. One of my roommates comes with me and intends to stay with me all night.)

Nurse: “We like people to go home and not stay here all night. It’s not comfortable.”

Roommate: “That’s okay. I want to stay.”

Nurse: “Well, in a shared room you have to get the permission of the person in the other room.”

Roommate: “Well, then, ask them. I want to stay.”

Other Person: “Let her stay! If I had someone here with me I’d want them to stay.”

(I was so out of it, and so scared, but the other person, also there with appendicitis, was so kind to let my roommate stay with me and it helped a lot. My roommate literally held my hand all night so every time I woke up I could feel it. If she hadn’t been there I think I’d have been inconsolable. I’m healing fine, and the other person in my room was able to go home without needing surgery at all!)

An Anti-Depressing Turn Of Events
Awesome, Editors' Choice, Employees, Health & Body, Inspirational | Healthy Right | April 22, 2016
(This happened during what was one of the worst times in my life. I’ve just transferred to a new college and it is a rough transition. I am lonely, self-conscious, have about a million doubts about myself and my life. My anxiety has gotten so bad that I am literally sobbing in the doctor’s office just by attempting to discuss it with him. This man has been my whole family’s doctor for most of my life.)

Doctor: “I know you’re reluctant to try medication, a lot of people are, but sometimes it’s just brain chemistry. And seeing you here like this, hearing that you’ve already tried therapy, I just want to help you find something that will help you.”

Me: “I just don’t want that to mean that there’s something wrong with me.”

Doctor: “That’s not what this means. It means that you’re doing what you need to do in order to live a happy, healthy life. And if it doesn’t work for you, you can stop whenever you want. Look, there’s this new anti-depressant that’s still in trial stages but it’s doing really well and has minimal side effects. How about I give you some of the free samples and you just try it out?”

(I eventually, reluctantly, agreed to this. As I left, I was handed a cardboard box, definitely bigger than I’d anticipated for just a few free samples. It turned out that my doctor had given me ten bottles of the stuff, all free samples, so that I would have enough that I could take back to college with me if I decided to use it, plus some free samples of an allergy spray that he knew I sometimes had trouble affording, and a prescription for another anti-depressant just in case this one didn’t work for me. This doctor honestly saved me. I took those anti-depressants for just about a year and they worked. I don’t take them anymore; I’ve changed enough in mind and body and lifestyle that I don’t need them now. But I never would have gotten to this point without them. My doctor took the time and effort to think of me as a person as well as a patient and went the extra mile to make sure I’d be ok. THANK YOU. This, to me, is what all doctors should strive to be.)

A Friendly Bill Of Health
Editors' Choice, Hall of Fame, Inspirational, Kind Strangers, Money, Pets & Animals | Healthy | April 5, 2016
(When I was 19 I had just moved into my first apartment. I got a kitten from a friend’s cat that had kittens. I suffered from severe (suicidal) depression at the time, barely leaving the house or doing anything. Once I had a kitten to care for, I had a lot more motivation to care for myself. It was a huge step in getting myself into therapy and recovering. No matter how bad things got, I always had my baby kitty who always loved me. She lives with me for 18 years in reasonably good health but eventually, her kidneys give out and it is her time. Unfortunately, I have just lost my job and we are pretty broke. As we are long time, reliable clients of the vet, they agree to let us pay in installments. I sell some crafts I make online so I make social media posts promoting my craft site to help cover the costs of my baby kitty’s euthanasia and cremation. About a week later of stressful, sad job-hunting and desperate crafting, I get a phone call from the vet:)

Vet: “I have some news for you.”

Me: *confused* “Okay…”

Vet: “Someone called in and anonymously paid your bill.”

Me: “What…?”

Vet: “They made us swear to keep it anonymous, but your entire vet bill has been cleared up. You don’t have to worry about it anymore.”

Me: *sobbing uncontrollably*

(I don’t think I will ever be able to thank that anonymous donor enough. My kitty was a literal lifesaver. Losing her (even after having her for 18 years) was crushing to me. I worried the stress was going to push me back into the depression again, but this act of kindness brought me back. Thank you.)

A-Pee-l For An Appointment
Health & Body, Hospital, Oregon, USA | Healthy Right | February 21, 2011
(Some of the exams we schedule require that a patient have a full bladder at the time of the exam in order to get the appropriate images.)

Caller: “Hi, I was hoping you might have an opening for an OB ultrasound this afternoon?”

Me: “I’m sorry, the schedule is actually very full today. I could get her in tomorrow afternoon, if you’d like?”

Caller: “No, that’s okay. She’s just here now with a full bladder and we didn’t want to waste it.”

Zombies Need Healthcare Too
Doctor/Physician, Health & Body, Indiana, USA, Wordplay, Zombies | Healthy Right | December 30, 2010
(I am on the phone.)

Me: “Dermatology. How may I help you?”

Patient: “Hi, I just had an autopsy done. I’d like to know my results.”

Sadly Wasn’t Born Yesterday, Part 2
Health & Body, Hospital, Parents/Guardians, Texas, USA | Healthy Right | November 20, 2010
Me: “Thank you for calling [Hospital]. How may I help you?”

Caller: “Yeah. I had a baby at your hospital about a week ago, and when I was discharged I got a lot of papers and some samples. One of the papers says something about a PKU test.”

Me: “Yes, ma’am. How can I help you with that?”

Caller: “Well, it says on this paper that I need to bring my ‘new arrival’ to registration and they would help me get the PKU test done. I want you to know that I have looked all through the papers and stuff you gave me and I can’t find anything marked ‘new arrival.’ What is this ‘new arrival’ I am supposed to bring with me when I come in?”

Me: “Ma’am, that would be your infant child… Your new baby.”

Caller: “Oh, my freaking God! If you mean ‘new baby’ then write ‘new baby’! Not everyone understands this hospital medical jargon!”

In(tentional) Sickness And In Health
British Columbia, Canada, Editors' Choice, Emergency Services, Health & Body, Spouses & Partners, Vancouver | Healthy Right | March 14, 2010
(We respond to an unconscious diabetic. While my partner is treating the patient, I am asking the wife some questions.)

Me: “So, is your husband on any medications?”

(She lists the medications her husband is on, including insulin.)

Me: “And has he been compliant with those medications lately?”

Wife: “Nope.”

Me: “Do you know why not?”

Wife: “Well, we had a big fight last week, so I hid all his meds. He hasn’t found them yet.”

He’ll Be In The Afterlife After The Birth
California, Hospital, Jerk, Marriage & Partners, USA | Healthy | October 31, 2009
(It is Halloween. The hospital staff have put up decorations, but they’re minimal. I’m trying to wheel a patient who is in labor to the room she was assigned, along with her husband.)

Patient’s Husband: “We should put her in the room with the witch hanging over the door.”

Me: “I’m sorry. That room’s actually a different size. I’m supposed to take you to room 79.”

Patient’s Husband: “But that room has a ghost. She wants a witch.”

Me: “The only room we have with that decoration is half the size of this one, and doesn’t have all the same equipment in it. This is the room you paid for.”

Patient’s Husband: “It has to be a witch. She’s been real nasty all week.”

(As she hears her husband say this, the wife is looking less and less pleased. She is a week overdue, and has been in for false labor pains the past two weeks.)

Me: “That’s interesting, but there aren’t any decorations inside the room anyway. What is inside this room is a much wider space for the doctor and nurses to provide her with better care.”

Patient’s Husband: “She wants a witch, so put her in the room with the witch.”

(Finally, the patient has had enough and speaks up.)

Patient: “Shut up. I want to get this kid out in whatever room the people who know what they’re doing think is best, you dumb troll!”

Totally Plastered
Editors' Choice, Health & Body, Hospital, Ignoring & Inattentive, Stupid | Healthy Right | October 30, 2009
Me: “All right, your cast is on nice and secure. It should heal within four to six weeks.”

Patient: “Really? Only four to six minutes?”

Me: “No, four to six weeks.”

Patient: “Okay, four to six minutes.”

Me: “Sir, it’s impossible for it to heal within four to six minutes. It takes about four to six weeks.”

Patient: “Oh, all right.”

(I turn around to fill out his form. When I turn back around, he has taken off his cast.)

Me: “Sir, why did you take off your cast?!”

Patient: “Well, you said it heals within four to six minutes, but you said it was too short. I waited seven minutes… but it still hurts.”

Me: “Sir, your arm is still broken. Four to six weeks is around a month and a half.”

Patient: “Well, why didn’t you tell me that in the first place?! A month and a half is five weeks! Why did you say four to six minutes?”

Me: “I never said…” *I pause and compose myself* “…Okay, nevermind. Let’s put on a new cast.”

Patient: “Oooh! Can I have a pink one?”

Loosely Based On A True Story
Dentist, Health & Body, USA | Healthy Right | October 28, 2009
Patient: “I think there’s something wrong with my tooth.”

Me: “Can you describe the problem?”

Patient: “Well, I think it’s loose.”

(The patient suddenly spits his tooth onto the counter in front of me.)

Me: “Yes… Yes, I think you’re right.”

They Call Me Doctor DIY
Call Center, Dentist, Doctor/Physician, Editors' Choice | Healthy Right | October 22, 2009
(We sell dental surgical products and sometimes have to give instructions on their usage. A doctor calls in from the operating room and has me on speakerphone while they’re operating on a patient, who may or may not be under anesthesia.)

Doctor: “The screw is not going in. Which way do I turn it?”

Me: “Clockwise.”

Doctor: “Clockwise from above or below?”

Me: “If you are looking at the head of the screw, then clockwise… to the right.”

Doctor: “What do you mean to the right? Move the wrench to the right?”

Me: “As the screw turns, and you are looking at the head, the top part will go to the right.”

Doctor: “Okay, I think I got it.”

Me: “Good. Righty tighty, lefty loosey.”

Doctor: “What was that?”

Me: “Uh, righty tighty, lefty loosey? That’s one way to remember. You go to the right to tighten, and the left to loosen.”

Doctor: “Oh, I see. Righty tighty, lefty loosey!” *noise of wrench turning* “Righty tighty, lefty loosey. It’s working!”

Me: “Great. All finished?”

(The doctor suddenly speaks up much louder than before. It’s clear they’re not talking to me.)

Doctor: “You’re all done then!”

Patient: *in the distance* “Uh, thank you, doctor.

If The Zits Don’t Kill You, The Angst Will
Funny, Health & Body, Medical Office, Stupid, Teenagers, USA | Healthy Right | October 6, 2009
Me: Hello this is [Doctor’s Office]. How may I help you?”

Caller: “Help! I’ve sprouted a nipple on my forehead!”

(From the caller’s voice, I could tell that it was a female teenager.)

Me: “Excuse me? If this is a prank, I can report you–”

Caller: “No, this is not a prank! This morning I got up, and there was this huge, red lump on my forehead… and now I’ve poked it and this milk is coming out!”

Me: “Hon, that’s a pimple, not a nipple.”

Caller: “Oh…” *gasps* “Is it deadly?”

Getting On Your Nerves
Dentist, Funny, Health & Body, USA | Healthy Right | September 22, 2009
(I am a dentist about to give a patient a shot of local anesthetic).

Patient: “I hate needles. Will this hurt?”

Me: “Just concentrate on taking nice, deep breaths. It’ll be over before you know it.”

Patient: “Could you please tell me when you’re ready to give the shot? I need to know!”

Me: “Sure. I’ll give it on the count of three. Ready? One, two–”

Patient: *screams* “You’re killing me! It hurts so much!”

Me: “I haven’t actually given you the shot yet.”

Patient: “Oh. Well, um, I was just practicing for when you did.”

We Want Your Braaaiiins
Health & Body, Hospital, Math & Science, USA | Healthy Right | September 16, 2009
(A subject is speaking with me about a sleep-study we were doing.)

Subject: “So, I’ll just have to go to sleep for the study, right?”

Me:: “That’s correct. We’re just using those scanning machines to test brain function during REM sleep.”

Subject: *suddenly fearful* “You expect me to sleep with those machines cutting into my brain?!”

Less Twilight, More Daylight
Bizarre, Health & Body, Hospital, USA | Healthy Right | September 1, 2009
Me: “Hi, this is anesthesia. How can I help you?”

Caller: “This is the blood bank, right?”

Me: “No, this is anesthesia.”

Caller: “That’s the same thing, right?”

Me: “Not really.”

Caller: “Well, what is anesthesia?”

Me: “The stuff that puts you to sleep before surgery.”

Caller: “Well who cares about that crap!”

Me: “People who need surgery?”

Caller: “No! You know what they need? BLOOD!”

Me: “Okay… but you still have the wrong number.”

Caller: “Vampires need blood! You’re not a vampire because you don’t need blood! Humans don’t need blood!”

Me: “Sir, humans need blood just as much as a vampire.”

Caller: “Wait, so humans are vampires?”

Me: “No, they just need–”

Caller: “Holy f***! I’M A VAMPIRE! You just made my day!”

Me: “Well, no–”

Caller: “Thank you sooo much!” *click*

Less Twilight, More Daylight
Bizarre, Health & Body, Hospital, USA | Healthy Right | September 1, 2009
Me: “Hi, this is anesthesia. How can I help you?”

Caller: “This is the blood bank, right?”

Me: “No, this is anesthesia.”

Caller: “That’s the same thing, right?”

Me: “Not really.”

Caller: “Well, what is anesthesia?”

Me: “The stuff that puts you to sleep before surgery.”

Caller: “Well who cares about that crap!”

Me: “People who need surgery?”

Caller: “No! You know what they need? BLOOD!”

Me: “Okay… but you still have the wrong number.”

Caller: “Vampires need blood! You’re not a vampire because you don’t need blood! Humans don’t need blood!”

Me: “Sir, humans need blood just as much as a vampire.”

Caller: “Wait, so humans are vampires?”

Me: “No, they just need–”

Caller: “Holy f***! I’M A VAMPIRE! You just made my day!”

Me: “Well, no–”

Caller: “Thank you sooo much!” *click*

The CSR Of Delphi
Books & Reading, Bookstore, Health & Body, Impossible Demands, USA | Healthy Right | August 5, 2009
Me: “Good evening, thank you for calling [Bookstore]. How may I help you?”

Caller: “My husband is going in for a CAT scan, and he’s kind of claustrophobic. I was wondering what kind of equipment they use?”

Me: “I’m sorry, ma’am, I really don’t have that kind of information. Maybe if you called your doctor?”

Caller: “It’s nine o’clock on a Saturday night! My doctor’s office is closed, duh! That’s why I’m asking you!”

Me: “I’m sorry, but we really don’t have that information.”

Caller: “Well, you have books, don’t you? Why don’t you just go and look it up in a book?”

Me: “Ma’am, we do have a small selection of home reference medical books, but I can’t look it up for you.”

Caller: “Well, you have an intercom, don’t you? Why don’t you just page a doctor and ask him to come to the phone and talk to me?”

Me: “I’m sorry, ma’am. We really aren’t allowed to do that sort of thing.”

Caller: “Well, can you at least connect me with the information desk, or is that too much to ask?!”

Me: “This is the information desk.”

Caller: “Well, a fat lot of good you are!” *click*

On The Bright Side, There Are Worse Orifices
Funny, Health & Body, Pharmacy, Stupid, USA | Healthy Right | July 15, 2009
Me: “[Pharmacy], how can I help you?”

Customer: “Yeah, your medicine is defective.”

Me: “Sir, why don’t I get your information so I can take a look at your profile.”

Customer: *gives his name and date of birth*

Me: “I see that the last prescriptions you filled were antibiotics and drops for your ear infection. Are your symptoms still bothering you?”

Customer: “Yes, and how the h*** do you expect me to fit this giant pill in my ear?”

Me: “Sir, that’s an antibiotic tablet. It’s meant to be taken orally.”

Pint-Sized Purification
Funny, Impossible Demands, Medical Office, Medication, USA | Healthy Right | June 17, 2009
Caller: “Hi, do you have any doctors that prescribe detox drugs?”

Me: “No, we don’t provide that service.”

Caller: “How do you know? You have lots of doctors. How do you know?!”

Me: “We don’t specialize in addiction treatment. Our doctors aren’t that type of practitioner.”

Caller: “Why?! What if I need them to be?”

Me: “Well, then you would have to call another office.”

Caller: “What kind of doctors don’t prescribe detox meds?!”

Me: “Pediatricians…”

Caller: “Oh!” *hangs up phone*

The Flesh Is Bright But The Mind Is Dimming
Health & Body, Hospital, Stupid, USA | Healthy Right | June 8, 2009
Me: “Okay, sir, just a few X-rays and we’ll be done.”

Patient: “Please make it quick. I don’t want to glow when I leave!”

Me: “No, sir, I promise you won’t glow. That’s just an X-ray joke.”

Patient: “It’s dark out! I can’t glow or I’ll be seen!”

Me: “Sir, I swear you will not glow.”

Patient: “NO GLOOOWWWIINNG!”

Me: *gives up* “The glow afterward is so faint, no one will ever see it.”

Patient: “Oh… okay, then. Proceed…”

Two Wrongs Don’t Make A Right
Hospital, Patients, Stupid, USA | Healthy | May 20, 2009
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.

(I work in healthcare and am talking to a man in his fifties who is having angina for the first time.)

Me: “You haven’t had a heart attack, but this pain is probably coming from your heart.”

Man: “But I’m only fifty-something, and there are no heart problems in my family. Why would that be?”

Me: “You smoke thirty cigarettes a day and drink two cartons of beer per week. That’s not good for your heart. You should think about cutting down.”

Man: “I’m sick of you people telling me that bulls***! It’s a scientifically proven fact that smoking makes your arteries smaller, and drinking makes them bigger! If I keep drinking and smoking, I’ll be fine!”

Me: “That’s not at all how it works, but I see I’m not going to change your mind. You’ll be going upstairs soon.”

Man: “I want to go out for a smoke!”

Me: “That’s really not a good idea.”

Man: “What would you know?!”

Me: *gives up*

Give Me Coffee Or Give Me Death
Hospital, Jerk, Liars/Scammers, Patients | Healthy | May 16, 2009
(I work in a hospital.)

Me: “What can I get you to drink, sir?”

Patient: “Coffee.”

Me: “Well, it looks like you’re on a cardiac diet, which means you can’t have caffeine.”

Patient: “You asked me what I wanted, and I want coffee.”

Me: “I’m sorry, sir, I can’t give it to you.”

Patient: “This is ridiculous! I’ve been drinking coffee every morning for the last sixty years. I want my coffee!”

Me: “Sir. You are on a cardiac diet. That means that you can’t have caffeine, extra sodium, or fat. It could make your condition worse.”

Patient: *tries to pull a fast one* “My doctor told me I could have it.”

Me: “Well, your doctor needs to put it into our computer; otherwise, I could lose my job.”

Patient: “MY DOCTOR SAID I COULD HAVE IT!”

Me: “Sir, I know you’re lying. Otherwise, you wouldn’t be on this diet.”

Patient: “GIVE ME THE F***ING COFFEE!”

Me: *loses patience* “DO YOU WANT THE COFFEE OR DO YOU WANT TO LIVE?!”

Patient: *sheepishly* “Can I have apple juice?”

Survival Of The Fittest In Action
Doctor/Physician, Medical Office, Patients, Stupid, USA | Healthy | May 14, 2009
Me: “Hello, this is [Doctor]’s office. Can I help you?”

Patient: “Yeah, is there an injection I can get for my gout?”

Me: “I don’t think so. I think we only give injections for muscle pain, but I can double-check for you.”

Patient: “Yeah, check. I’m going away this weekend and my ankle really hurts. My primary doctor says it’s not gout. I had these labs done, and they all say it’s not gout, but it really hurts.”

Me: “It’s not gout, but you want to know about a gout injection?”

Patient: “Well, they say it’s not gout, but I was at a bar and a guy looked at it and said, ‘That’s gout, all right!'”

Me: *pause* “A guy at the bar?”

Patient: “Yeah. And he gave me one of his pills, and it really helped.”

Me: “You took a pill from some guy in a bar?!”

Patient: “Yeah, it really helped, and it was gout medicine, so I think I have gout. So, is there an injection?”

Me: “Hold, please.”

(At this point, I go ask my manager if a gout injection exists, which it doesn’t, and I explain the situation. She agrees that this is completely stupid, but that if the woman wants gout medication, we can prescribe it.)

Me: “Thanks for holding. Turns out there’s no injection for gout.”

Patient: “Really? My ankle’s killing me.”

Me: “Well, if the medicine you took worked for you, we may be able to write you a prescription for it.”

Patient: “Oh, I already have a prescription.”

Me: “You… already have a prescription that stops your pain? Are you taking it?”

Patient: “No, I thought an injection might be faster.”

Me: *long pause* “Is there anything else you need today?”

Patient: “No, thank you.” *click*

Me: “Oh. My. God.”

Hippocrates Is Rolling Over In His Grave
Doctor/Physician, Insurance, Jerk, Medical Office, USA | Healthy | May 13, 2009
Me: “Thank you for calling. How can I help you?”

Doctor: “I need to verify my patient’s coverage. Her number is [number].”

Me: “I’m sorry, ma’am, but there is a problem and I can’t access that account. I will have to forward this issue over to our technical department, and they will get back to you as soon as possible.”

Doctor: “I need this information immediately. Can I talk to them now? It’s very important.”

Me: “I’m sorry, they are very backed up over there and everything is handled in the order it is received. You will be added to the queue and they will get back to you later today.”

Doctor: “What if she was dying and I needed her coverage information? What then?!”

Me: “Ma’am, with all due respect, if the patient was dying there in your office, I would hope you would treat her regardless of her insurance coverage.”

Doctor: “Well, yes — I mean… Just make sure they call me today.” *click*

Where The Sun Don’t Shine, Bungholio
Funny, Patients, Pharmacy, Stupid, USA | Healthy | May 12, 2009
Customer: “These things don’t work! They are hard to swallow and I nearly choked to death.”

Me: “Ma’am, they are suppositories. You don’t swallow them; you insert them rectally.”

Customer: “What does that mean?”

Me: “You unwrap them and insert them in your rectum.”

Customer: “What’s my rectum?”

Me: “Ma’am, please forgive me, but your rectum is your butthole.”

Customer: “Well, up yours, too!” *stalks off*

(This is not the first time someone misunderstood when we explained how to use a suppository. It’s the only time we can tell a patient, “Up yours,” and get away with it!)

The (Brain) Damage Has Already Been Done
Alcohol, Call Center, Emergency Services, Germany, Health & Body | Healthy Right | May 6, 2009
(Note: 1-1-2 is Germany’s version of 9-1-1.)

Me: “1-1-2, what’s your emergency?”

Caller: “Oh, my god! Help me! Help me!”

Me: “Calm down, please. Can you tell me what happened, if someone is hurt, and where you are?”

Caller: “I’m at home, and my brain stopped working!”

Me: “Your brain… stopped working? Sir, if your brain would stop working, you would be dead. Can you tell me exactly what happened? Are you bleeding?”

Caller: “No, no. But my brain stopped working! At least half of it! Oh, my god, will the other half stop working as well?! Will I die?! My wife was right! I can’t believe it!”

(At this point, I’m unsure what to do. The man is really in a state of panic, but sounds otherwise fine.)

Me: “Sir, is your wife at home? Can I speak to her? If not, please tell me exactly what you did when your… brain stopped working.”

Caller: “I watched soccer! And drank beer! My wife always told me ‘When you don’t stop that crap, your brain will stop working’ and now it did! I was sitting on the couch and turned my head to look at the clock and suddenly I can’t move my head anymore because the left side of my brain stopped working! Help!”

Me: “Sir, it sounds like you only cricked your neck!”

(I start describing him what a cricked neck feels like and he agrees that this is indeed his problem and that he’ll see a doctor in the morning. I’m about to end the call, when…)

Caller: “Hey, dude…”

Me: “Yes?”

Caller: “Is she right?”

Me: “Who?”

Caller: “My wife. You seem to know a lot about medicine and stuff, so can my brain really stop working from watching too much soccer and drinking beer?”

Me: “Well, alcohol is known for indeed killing brain cells when you drink too much, but you won’t–”

Caller: “Oh, my god! Thank you! I thought she was only kidding me, but when you say it, then I’ll stop! Thank you so much for saving my life! Thank you!”

Me: “Wait, I didn’t say–”

Caller: *hangs up*

It’s Called Healthyitis
Bizarre, Doctor/Physician, Health & Body, USA | Healthy Right | April 16, 2009
Me: “Thank you for waiting. My name is [My Name]. What is your call regarding?”

Patient: “Yeah, I want to ask the nurse a question.”

Me: “Is this regarding symptoms you are experiencing?”

Patient: “Yeah… well, kind of.”

Me: “What symptoms are you experiencing?”

Patient: “Actually, none.”

Me: “You are experiencing no symptoms?”

Patient: “Yeah… I have no pain and I just want to know if that is normal.”

Flattery, The Best Medicine
Emergency Services, Health & Body, Medication, Respect Your Elders, USA | Healthy Right | August 26, 2008
CONTENT WARNING: This story contains content of a medical nature. It is not intended as medical advice.

(An elderly lady falls down in her apartment and has a cut on her wrist.)

Coworker: “Ma’am, I am afraid, we have to go to the hospital. You will need stitches for that cut and an X-ray to make sure your wrist isn’t broken.”

Patient: “No, I don’t wanna go. Just give me a shot and it will be okay.”

Coworker: “You mean for the pain?”

Patient: “No, so it will heal!”

Coworker: “Ma’am, I’m afraid we don’t have this kind of medication.”

Patient: “But it worked last time!”

Coworker: “Someone gave you a shot and the wrist healed by itself?”

Patient: “No, my sugar was too high and they gave me a shot and everything was okay!”

Coworker: “I see… Well, I can’t fool you; you know this stuff! Listen, I can give you a shot for the broken wrist, but this counteracts the anti-sugar medicine. So every time your sugar is too high, you can never get a shot again.”

Patient: “Never ever?”

Coworker: “Never ever again…”

Patient: “So why didn’t you just say so in the first place?”

Coworker: “Well, not every patient has such an understanding of medicine as you, so I always try to keep it simple.”

Patient: “Okay, then let’s go to the hospital.”

Coworker: “Gladly.”

Honey, He Ain’t A Scrapbooking Project
Editors' Choice, Health & Body, Hospital, Impossible Demands, UK | Healthy Right | July 16, 2008
(I witnessed this on the hospital floor where I work. A patient’s daughter comes out of a hospital room and stands in the hallway, staring around looking lost.)

Nurse’s aide: “Can I help you?”

Daughter: “Yeah… can I have a stapler?”

(The nurse’s aide walks about two steps away to get a stapler and then thinks better of this request.)

Nurse’s aide: “Why do you want a stapler?”

Daughter: “My dad’s IV tubing is getting in his way. I thought it would be better if we stapled it to his arm.”

Nurse’s aide: “Um, I think tape would work better for that.”

Daughter: “You guys have tape here?”

Nurse’s aide: “Yeah, I have some here in my pocket.”

(The aide walks into the room to secure the IV tubing before any more of his genius children try to help.)

Daughter: *muttering* “I still think a stapler is a better idea…”

Read Between The Lines
Awesome, Ignoring & Inattentive, Inspirational, Stupid, Texas, USA, Vet | Healthy | October 10, 2021
It is against the law to prescribe medications to a pet that has not been examined by the doctor. I’m one of the more senior technicians at the clinic and have just clocked in for the swing shift when one of the doctors comes up to me and hands me a bottle of liquid medicine and a dispenser.

Doctor: “I’m so glad you’re here. In the lobby is a Mrs. [Pet Owner]. Some jerk left a cardboard box with a litter of eight puppies on her driveway last night. She can barely afford her one dog, much less eight, so she was going to take them to the shelter today, but overnight they started having diarrhea, and we all know what the local shelter does to sick puppies. So, she has called ahead and gotten prices and she decided she can afford an exam and a puppy diarrhea panel for two of the puppies. We had her just bring in one puppy so that she would still have money for treating it. [New Hire] was helping me with this one, but I don’t think she is ready to do this kind of discharge talk. Can you do it?”

Me: “Sure, what am I telling her?”

Doctor: “Let her know the puppy has [parasite], and it is incredibly unlikely that the rest of the litter doesn’t. So for his size, he’ll need 1mL of this every day for three days. We’re sending her 30mLs; the extra is for spillage. You understand exactly what I mean by ‘spillage’?”

Me: “You really have to ask?”

I go up to the lobby and put the charges in the computer and call the owner up to the counter.

Me: “Good news! It isn’t parvo. It is [parasite] and that is easy to treat. The rest of the litter likely has it as well, so we don’t need to do the tests on them. You just have to give this liquid once a day for three days.”

I demonstrate how to use the dispenser to measure the dose.

Owner: “Oh, that is great. So, how much is it?”

I tell her the price and her face falls.

Owner: “Oh, dear. That is a very expensive medication.”

Me: “Not really. You see, you only need to give him 1mL a day, and we are sending home quite a bit more than that so if you accidentally spill some you still have plenty.”

Owner: “I don’t think I could possibly spill that much. Can you send home less? I need to save up to bring the others in to get exams and medication for them.”

Me: “Well, yes, we do need to do exams on the other puppies in order to send home any medication with their names on it, but we want to make absolutely sure that, no matter what, this little guy has plenty. Just in case you drop some, or it sticks to the side of the dispenser.”

Owner: “But I won’t drop any, and I really doubt that much is going to stick to the dispenser.”

Me: “We are sending you extra so that if you accidentally grab the wrong puppy and give one of his siblings a dose instead, you will still have plenty of medication.”

Owner: “Oh, no, he has very different markings from the rest; I wouldn’t make that mistake.”

Me: “I really don’t know how else I can explain this. Um…”

Owner: “Explain what?! That you think I’m a clumsy idiot that will waste more of the medication than I actually use?!”

Another client who is waiting in the lobby comes up to the counter.

Man: “Excuse me, miss. I couldn’t help but overhear. Am I allowed to say what I think you are not allowed to say?”

Me: “Sir, as long as you aren’t threatening or being vulgar, I am not legally required to stop you from saying anything.”

Man: “Excellent!” *Turns to the puppies’ owner* “You said you have other dogs, right? They are sending you enough medicine for all of them, but legally, they can’t say that is what they are doing. So, pay for the medication, take it home, and ‘spill’ it down the other dogs’ throats. I’m assuming they are all the same size and therefore should get the same dose.” *Turns back to me* “That’s right, right?”

Me: “Nobody who works here would ever tell you to administer medication to an animal it was not prescribed to. That would be illegal. But yes, if we were to send home medication for the other puppies, they would be getting the same dose.”

Owner: “Oh, wow. Oh, gosh, thank you so much. I’m going to write a review telling everyone how awesome you are to do this for me.”

Man: “NO, YOU ARE NOT! They are bending the law pretty far for you and your dogs. You can talk about how nice they are, how caring the doctor was, and how they found a treatment plan within your budget, but you will most certainly not say anything about them sending home medication for an animal they didn’t examine.”

Owner: “Oh, right. That makes sense. Thank you all so much!” *Pays and leaves*

Me: “Thanks for helping with that.”

Man: “Not a problem. I didn’t want the poor dogs to suffer from foolish human disease.”

The puppies all recovered and we helped the owner find good homes for all of them. We still see the six that stayed in the area regularly for vaccines and checkups.