You Can’t Snake Your Way Into Heaven
Bizarre, Patients, Pets & Animals, USA, Vet | Healthy | July 4, 2018
(A very distraught-looking woman rushes into our emergency vet clinic with a garter snake in a shoebox. It would seem that she accidentally ran it over with her car while backing out of the driveway. The snake was horrifically mangled, but is still somehow unfortunately alive. It becomes instantly clear that it’s not going to make it.)

Me: “I’m sorry, ma’am, but unfortunately I don’t think we can do anything to help this snake. At the very least, we can put him to sleep so at least he doesn’t have to suffer anymore.”

Woman: “I understand.”

(She looks very upset and begins crying.)

Me: “Just think of it this way. He’ll be chasing mice in Snake Heaven.”

Woman: “But snakes don’t go to Heaven! He’ll be partying down in Hell with the Devil!”

(She then walked out of the clinic, still crying, leaving me with the dying snake in the shoebox. I wish I could say that was the weirdest response that I’ve ever received when trying to comfort someone, but it’s not even close.)

Birth Control Out Of Control
Bad Behavior, Medical Office, Nurses, USA | Healthy | July 4, 2018
(I live in a small town where everybody knows everybody, and we have one family practice with three or four doctors on staff. When I am 12, I have to go on an antibiotic for two weeks. The nurse tells me what to prepare for, since it is a new medicine.)

Nurse: “You may feel sleepy. You may cough more. You may have diarrhea.”

Me: “Eww!”

Nurse: “Part of the deal, I’m afraid. Do you have any questions?”

Me: “Nope.”

Mother: “No, we’re good to go.”

Nurse: “All right.” *walks is to the lobby* “I hope you feel bet– Oh! Use condoms.”

Mother: “What?!”

Nurse: “Antibiotics can negate birth control. She’ll need to use another contraceptive.”

Me: *bright red and ready to cry* “But… I don’t… I’m not…”

Mother: “She is not sexually active.”

Nurse: “She’s not on the pill?”

Mother: “No! She’s 12!”

Nurse: “You can never be too careful. [Classmate Of Mine] is due to have her first baby in a few weeks, and she’s 13. [My Name] should really start birth control after these antibiotics.”

Mother: “[My Name], are you having sex?”

Me: *mortified* “NO!”

Nurse: “Children lie.”

Mother: “And that’s what she is: a child. She hasn’t even had her first period yet.”

(While I’m waiting for the floor to open up and swallow me whole, the nurse and my mother go back and forth about my nonexistent sex life until one of the doctors comes out.)

Doctor: “What is going on out here?!”

Nurse: “[My Name] is going on antibiotics, so I told her to use condoms for a while.”

Doctor: “I… I don’t even know where to begin with that. Please forgive us Mrs. [Our Last Name], [My Name]. If you have any further questions, please call me directly.”

(The doctor handed my mother her card and mother pulled me out of the office. When we returned a few weeks later to report back about the antibiotics, we learned that the insistent nurse no longer worked there. Obviously, some children do what they want, when they want. But given that boys were still pretty gross to me, I couldn’t imagine needing birth control at that age.)

Drink This, Then The Pneumonia Won’t Seem So Bad
Bad Behavior, Home, Israel, Parents/Guardians, Patients | Healthy | July 3, 2018
(I am nine years old. I have a pretty weak constitution and frequently fall ill. Every winter, like clockwork, I’ll get pneumonia, among other illnesses. I learn to recognize and become familiar with the sensation of my lungs feeling full of lead, and sharp, stabbing pain overtaking my ribcage on every inhale. I can’t breathe in enough oxygen to get out of bed. My parents choose their own methods of medical treatment for me. I’ve been bed-bound for days with pneumonia; I’ve got a high fever and am struggling to breathe. My parents have been bringing me occasional water and soup, and some seemingly random, unnamed medicines. Mom comes in, sits on the bed, and hands me a cup of medicine.)

Mom: “You need to drink this.”

(I take a sip. It’s horrifically bitter. I gag, cough, and hand it back.)

Me: “I… can’t… It’s… bitter… and gross!”

Mom: “You have to drink it, anyway; it’s medicine! You need to drink your medicine!”

Me: *panting* “I… can’t! There’s… no… way… I can… drink… that! It’s… undrinkable! It… tastes… like… poison!”

Mom: “Well, if you want to whine about it, fine.” *offhandedly* “Just know that since you’re severely ill, this is the only medicine that will save your life! If you won’t drink it, you’re going to die!“

Me: “…” *shock*

Mom: *matter-of-factly* “Yes, you are! You are so horrifically sick that you’ll die if you don’t drink all of this! Probably very quickly! Tonight, in fact! But I guess you don’t want it, so I’m just going to take this away now! I’m leaving with the medicine now, since you’re choosing to die!”

(She pauses.)

Mom: “Now. Are you suuuuuure you don’t want it?!” *wiggles the cup in front of me*

Me: *horrified fear*

(Of course, I reluctantly took the medicine back and choked it down miserably, while gagging and struggling not to throw up or expel my lungs. They continued “treating” me this way for years for every serious illness. Looking back, I think it’s likely it was some “medicinal” Russian tea, or maybe some over-the-counter unflavored children’s fever reducer like acetaminophen or Aspirin, and I really wouldn’t be surprised if they chose an unflavored version to save money. Some of the other “folk remedies” my parents inflicted on me to “treat” pneumonia were much more disturbing and gross. For some reason, they seemed to just treat these illnesses like regular colds. They never once took me to a doctor or hospital, no matter how bad it got or how high my fever, despite living in a country with free social healthcare, and otherwise regularly taking me to a doctor for check-ups and vaccines.)

Walk For A Mile… Away From Them
Amsterdam, Doctor/Physician, Hospital, Ignoring & Inattentive, Jerk, The Netherlands | Healthy | July 3, 2018
(I am having a conversation with a rheumatologist.)

Rheumatologist: “One thing that you probably don’t want to hear is that it would help with some of your symptoms if you were to lose some weight.”

Me: “Yes, I agree. If you look here–” *I tap the relevant paragraph in the paperwork in front of her* “–I have detailed the years I have been struggling to lose weight and the steps I have taken, and have asked if you have any suggestions on how to try to tackle this issue.”

Rheumatologist: “It’s just that your back pain and foot pain will probably be lessened by weight loss.”

Me: “Yes, that’s one of the reasons I have been trying for so many years to lose weight.”

Rheumatologist: “Well, I would suggest you try going to a certified dietician.”

Me: “Here you can see the three I have visited, one of them a year ago, one three years before that, and one three or four years before that. I followed all of their advice to the letter and I did not lose weight.”

Rheumatologist: “Well, it’s still something you might want to try.”

Me: “Well, it isn’t covered completely by my insurance, and I am very poor, so I don’t think I’ll be able to go a fourth time right now.”

Rheumatologist: “I understand. But it might be worth a try, anyway.”

Me: “Well, I will go a fourth time when I can afford it.”

Rheumatologist: “Oh, you’ve been before?”

Me: “Yes. Three. Times.”

Rheumatologist: “Well, maybe you should try going to one via the doctor so that you know you are going to a properly-certified one.”

Me: “I will do this a fourth time when I have the money.”

Rheumatologist: “Oh, you’ve gone to one the doctor sent you to already?”

Me: “Yes. Three. Times.”

Rheumatologist: “Oh, all right. Well, what else have you tried?”

Me: “As you see here—” *tapping paperwork again* “—I have, over the past ten years, done the following: two years of sticking religiously to less than 1500 calories per day while also walking briskly for two hours each day, three attempts with professional dieticians via the doctor, the keto diet for eight months which I just stopped, three years of fasting for three days every couple of months, an intensified exercise program designed by a physiotherapist, and periodic further attempts such as ten months only drinking slim-fast for breakfast and lunch and then eating a minimal dinner. At the moment, I walk a lot and now that my sprained ankle will, after 11 months, finally allow it, I am starting my home fitness routine again, with a cross-trainer and resistance training as far as my back and other joint ills will allow.”

Rheumatologist: “You know what doesn’t cost money? Exercise!”

Me: “Yes… As I said — and wrote — I walk a lot and am working on starting my routine again. At the moment, I walk a minimum of one hour a day just in the normal way of things and I try to do more. I walk pretty fast.”

Rheumatologist: “I understand, but really, it’s not that hard to get started. Maybe just try with 20 minutes every other day and see how that treats you, then build up from there.”

Me: “I. Already. Walk. More. Than. One. Hour. Every. Day.”

Rheumatologist: “I understand. Well, I know you don’t want to hear this, but it sounds like you need to scrap all the fad diet kicks and just eat fewer calories.”

Me: “Yes, I just stopped the keto diet and I will now again do the calorie-counting, while walking more than an hour a day, but as I said, I have already tried reducing the calories and I haven’t had any luck so far. But yes, obviously I will be doing that; otherwise I would gain weight and I really don’t want to do that!“

Rheumatologist: “Well, I understand why you wouldn’t want to do it; if you eat fewer calories, you will have to suffer feelings of hunger sometimes. I understand that this is difficult, so you might not want to do it, but it really is important that you try.”

Me: “Um… Here–” *tapping paperwork again* “–is where it says that I fasted for three days every couple of months for three years. I am not afraid of feelings of hunger.”

Rheumatologist: “Well, okay… I just think it would be good for you to give it a shot. Maybe start with 20 minutes of light walking every day, and see if you can reduce your calories a bit at a time. Maybe cut out desserts a couple of times a week; start from there. Anyway, obviously it won’t cure your fibromyalgia or anything, but if you could lose some weight it would help with the daily toll on your skeletal system, and with the amount of wear-and-tear you’re dealing with that would only be a good thing. Do you have any questions?”

Me: *giving up* “Nope. I’ll do my best.”

Tells Dad Jokes Religiously
Connecticut, Hospital, Parents/Guardians, Patients, Religion, Silly, USA | Healthy | July 2, 2018
(My dad is chronically unserious, even when he really ought not to be. He and my mother are in the intake of an ER, as he’s managed to injure himself somehow, and a nurse is doing the standard intake questions.)

Nurse: “Religion?”

Dad: “Orthodox Agnostic!”

(The nurse starts to write it down, then pauses and just looks confused.)

Mom: *exasperatedly* “None.”

Needs A Follow-Up Follow-Up Sign
California, Ignoring & Inattentive, Medical Office, Patients, Sacramento, USA | Healthy | July 2, 2018
(I work in the back office of a large multi-specialty practice. Patients routinely come out of the rooms after their appointments and need to make follow-up appointments, which they are supposed to do with the schedulers at the front desk where they checked in; the doctors tell them so. However, they usually make a beeline for where I sit at the nurses’ station and request that I schedule their follow-up. After a few months of directing patients to the front desk, I made a bold-face, full-page sign that sits upright on the counter between my desk and the patients saying, “Follow-up appointments can be made at the Front Desk,” with a bright orange arrow directing to the front. However, this still happens several times a week:)

Patient: *standing directly in front of the sign and craning their neck around it to see me* “I need a follow-up appointment for six months.”

Me: *mental head-desk* “Let me just show you to the front…”

Procedural Power Nap
Hospital, Patients, Salt Lake City, USA, Utah | Healthy | July 2, 2018
I went in for an outpatient procedure to have a uterine ablation. They were getting me ready for the procedure, and had already given me the stuff to make me sleepy. I asked if I could use the bathroom first. I started to get sleepy and asked again to use the bathroom.

“You’re all done. We just finished the surgery.”

It was the weirdest feeling! I literally blinked and it was over!

Will Soon Eat His Words
Hospital, Jerk, New Mexico, Non-Dialogue, Patients, Stupid, USA | Healthy | July 1, 2018
One of our patients has a procedure in the morning for which he needs to not eat or drink anything for twelve hours prior. This isn’t uncommon before many procedures, and while it’s not pleasant, it’s doable for most people.

Not so with this patient. As soon as the twelve hours start, he rings his call light every fifteen minutes demanding we bring him something to eat. The first few times, his nurse goes in and explains to him why he can’t eat and what the dangers are, and tells him that if he really needs to eat, we can postpone or cancel the procedure — which is not an emergency, but not entirely unelective. He is adamant that he does not want to postpone or cancel, but he demands that we bring him something to eat.

Obviously, we can’t ignore call lights, and so I fall hours behind in my work going into his room every fifteen minutes to reiterate what he already knows: he can eat now and postpone the procedure, or not eat and have it in the morning. He refuses to accept this and insists we bring him something to eat and that we perform the procedure as scheduled.

Around 3:00 in the morning, the call lights finally stop, and we are all relieved, assuming that he has finally fallen asleep. However, while I am catching up on the work I am behind on, I turn the corner to find the stack of dinner trays waiting to be picked up by the cafeteria, and this patient eating off of a used dinner tray. Without saying anything to the patient, and with a certain amount of satisfaction, I call the nurse and tell her she should let the doctor know that his scheduled morning procedure will have to be cancelled.

Making A Needling Point
Finland, Hospital, Ignoring & Inattentive, Nurses, Patients | Healthy | June 30, 2018
(When I was a teenager, I did drugs to cope with mental illness and a bad situation at home. It resulted in me being addicted to intravenous medicines and drugs. Later, I ended up in rehab and got proper care. This happens a few weeks after I get released from rehab.)

Nurse: “We have to take a blood test so we know you don’t take drugs anymore.”

Me: “Don’t you usually do pee tests?”

Nurse: “We think a blood test will be more effective in your case.”

Me: “I would really prefer that you don’t force me to have my blood drawn.”

Nurse: “We really think it would be more effective in your case.”

Me: “You think forcing an ex-addict to be stabbed with needles is going to be effective to said ex-addict’s recovery?”

(I did the pee test.)

Will Soon Eat His Words
Hospital, Jerk, New Mexico, Non-Dialogue, Patients, Stupid, USA | Healthy | July 1, 2018
One of our patients has a procedure in the morning for which he needs to not eat or drink anything for twelve hours prior. This isn’t uncommon before many procedures, and while it’s not pleasant, it’s doable for most people.

Not so with this patient. As soon as the twelve hours start, he rings his call light every fifteen minutes demanding we bring him something to eat. The first few times, his nurse goes in and explains to him why he can’t eat and what the dangers are, and tells him that if he really needs to eat, we can postpone or cancel the procedure — which is not an emergency, but not entirely unelective. He is adamant that he does not want to postpone or cancel, but he demands that we bring him something to eat.

Obviously, we can’t ignore call lights, and so I fall hours behind in my work going into his room every fifteen minutes to reiterate what he already knows: he can eat now and postpone the procedure, or not eat and have it in the morning. He refuses to accept this and insists we bring him something to eat and that we perform the procedure as scheduled.

Around 3:00 in the morning, the call lights finally stop, and we are all relieved, assuming that he has finally fallen asleep. However, while I am catching up on the work I am behind on, I turn the corner to find the stack of dinner trays waiting to be picked up by the cafeteria, and this patient eating off of a used dinner tray. Without saying anything to the patient, and with a certain amount of satisfaction, I call the nurse and tell her she should let the doctor know that his scheduled morning procedure will have to be cancelled.

Making A Needling Point
Finland, Hospital, Ignoring & Inattentive, Nurses, Patients | Healthy | June 30, 2018
(When I was a teenager, I did drugs to cope with mental illness and a bad situation at home. It resulted in me being addicted to intravenous medicines and drugs. Later, I ended up in rehab and got proper care. This happens a few weeks after I get released from rehab.)

Nurse: “We have to take a blood test so we know you don’t take drugs anymore.”

Me: “Don’t you usually do pee tests?”

Nurse: “We think a blood test will be more effective in your case.”

Me: “I would really prefer that you don’t force me to have my blood drawn.”

Nurse: “We really think it would be more effective in your case.”

Me: “You think forcing an ex-addict to be stabbed with needles is going to be effective to said ex-addict’s recovery?”

(I did the pee test.)

The CDC Will Shut This Place Down For The Worst Juvenile Hypochondria It’s Ever Seen
Brooklyn, Doctor/Physician, Funny Kids, Medical Office, New York, Patients, USA | Healthy | June 29, 2018
(Overheard between a pediatrician and a seven-year-old patient:)

Pediatrician: “Look, [Child], you learned more about [disease] on your own; that’s a good thing! It’s very smart to learn all about your health. And, you found out online that we always tell the CDC when someone has [disease]. I think it’s very good when people learn about how we keep track of disease. But from now on, calling the CDC is my job, not yours.”

Wisdom Teeth Require The Wise To Remove Them
Alabama, Bad Behavior, Dentist, Non-Dialogue, USA | Healthy | June 28, 2018
I go to the dentist to get my wisdom teeth out. I have had two shots already and the laughing gas on, no big problem.

He starts trying to pull one tooth out that grew in crooked and I tell him that it is hurting. He gives me another shot, which should deaden it right then. He tells me not to be such a baby. Then, instead of being gentle and rocking it back and forth to loosen it before pulling it, he grabs a pair of pliers and snatches the tooth straight out of the gum!

He starts doing that with my other one on the same side. I bite the fire out of him. He has the nerve to tell my mom that I “need to be more prepared for a dental visit.” Not when one almost snatches your gums out of your mouth!

I go straight from that dentist to one that treated me when I was a child. He is super nice, and he helps straighten out what the other one did to me. He takes one look in my mouth and says, “When was the last time you went to a dentist?” I reply, “I just came from one.”

You’re Boxing Me In Here
Australia, Hobart, Patients, Pharmacy, Stupid, Tasmania | Healthy | June 27, 2018
(At my pharmacy, we commonly take orders by phone so that a customer’s medications can be ready to collect when they arrive. This phone order, however, is a little different.)

Me: “Good afternoon. This is [Pharmacy]. [My Name] speaking. How can I help?”

Customer: “Yes, I’d like to order some medications, please.”

Me: “Sure. What do you need?”

Customer: “I can’t remember what they’re called, sorry.”

Me: “That’s okay. We can figure it out. Do you remember what they’re for?”

Customer: “No, sorry. But they come in a box…”

Not The Kind Of “Fall Into My Arms” Story We’re Used To
Australia, Golden Years, Grocery Store, Health & Body, Kind Strangers, New South Wales | Healthy | June 26, 2018
(I’m standing behind a woman in line at the checkout who has put her groceries on the belt and has picked up her tiny baby out of the seat, as the baby started fussing. The customer in front of her is a sweet, older man who is having trouble getting his card to work. The woman is swaying side to side, something I don’t think much of because I did the same to calm down my kids when they were small. The older man turns to apologise for the wait, and gets a funny look on his face.)

Older Guy: “Are you okay, ma’am?”

(The woman spins around to face me and I see her face is slightly purple and her eyes are completely unfocused and darting around. Before I can react to try to catch her, she shoves the baby in my direction. I drop my items and catch the baby just in time, and the old man tries to catch the woman as she drops and starts twitching. They both end up on the floor, though he does break her fall. The cashier calls for help and there’s a flurry of activity, with managers calling for an ambulance and helping the woman. The old man scrambles back to his feet, and he and I step aside — me still holding the baby — while the ambulance officers show up and diagnose her with a seizure and start loading her into an ambulance. They take the baby with them — she has regained consciousness at this point and screams for her baby, thinking she had dropped them when she fell. In all the activity, the older man stays at the end of the checkout, waiting to finish paying for his groceries and leave. I look down and see he is holding his arm strangely.)

Me: “Sir, are you okay?”

Older Guy: “Ah, landed on my arm a bit funny.”

(Upon closer inspection, his arm is clearly broken quite badly near his wrist.)

Cashier: “Oh, no! Why didn’t you tell the ambulance guys? They would have taken you, too!”

Older Guy: “Oh, no, they were busy with the young lass. I’ve had my time; youngins are the future! I’ll get it looked at later.”

(We did eventually convince him to let me drive him to the hospital, with a promise of dropping his groceries off at home to his wife. She was beside herself and let me drive her back to her husband’s car so they wouldn’t have to worry about it later. Given the amount of stories on here about old people being cranky and mean, I was touched to find one who was willing to sit quietly through immense pain just so someone else would receive medical attention.)

The Whole Nine Family
Family & Kids, Medical Office, Patients, USA | Healthy | June 25, 2018
(I’m 38 and pregnant for the first time. My OB has a bit of a specialty in older pregnancies, so I’m not surprised to see a woman looking older than me in the waiting room.)

Me: “This is my first. We weren’t really planning anything; you know, whatever happens, happens.”

Woman: “Pregnancy six, baby number nine. Christ, what I would give for a girl this time.”

Me: “Nine? All the rest are boys? Wow.”

Woman: “Yep. In my defense, pregnancies three and four were multiples, and pregnancy five was surprise; the vasectomy didn’t take.”

Me: *afraid to ask now* “And this one?”

Woman: “My husband and I put a hit out on the urologist. The boys are pretty evenly split between this kid being the messiah and their dad being Wolverine.”

Me: “Was it a shock for them?”

Woman: “When we Skyped our oldest, he laughed so hard he fell off the chair and concussed himself. We had to explain to his gunny why he was giggling while bleeding profusely from the head.” *she sighs* “I’m too old for this crap.”

(She was called back then. Lady, I wish you all the luck.)

A Totally Crap Present
Canada, Medical Office, Non-Dialogue, Nurses, Patients, Revolting, Silly | Healthy | June 24, 2018
I have to give a stool sample. I don’t have to go while I’m at the clinic, so I go home and bring it back later. Literally the only opaque bag I can find in the house is a gift bag… so I put the container in that.

I feel bad, but watching the nurse’s expression turn from delight to horror as she realizes I have not brought her a present is… pretty funny.

From No Breathing To Heavy Breathing
Australia, Hospital, Patients, Rude & Risque, Silly, Spouses & Partners | Healthy | June 23, 2018
(I’ve been having trouble getting solid sleep lately, and my partner informs me that I’ve suddenly stopped breathing in my sleep a few times. My doctor refers me to a local hospital for a sleep study. My partner comes with me, since he’ll be helping me set up the equipment for my at-home study. The technician walks us through the process, and packs everything up for us to take home.)

Tech: “Now make sure you start hooking this all up a half hour before midnight, okay? You don’t have to be asleep when it switches on, but you should be in bed and settling down for the night. It’s all automated and will beep when it comes on, and switches off again at nine-thirty. Any questions?”

Me: “No, I think I’m—”

Partner: “Yes! I have one.”

Tech: “Yep?”

Partner: “We can still have sex once she’s all hooked up, right? I’ve always had a thing for Borgs.”

(One look at his face, and the tech can tell he’s not serious. I’ve been pretty anxious about the not-breathing thing, and he’s been trying to make jokes all day to cheer me up.)

Tech: “Now, I know you’re joking, but please don’t actually do that. You can damage the leads or accidentally switch the recording device off. We’ve had it happen.”

Partner: *surprised* “You’re kidding!”

Tech: “No. We even had one man book an in-hospital test, and his wife showed up with him. She apparently thought it was like a hotel, and that he was just after a night away from the kids.”

Me: “Wow.”

Tech: “She wasn’t thrilled when we told her she had to leave.”

Partner: “Well, would you be? I mean, there goes your romantic evening in these luxurious surroundings…” *he waves around the very basic hospital room we’re sitting in*

Use Your Emergency Words
Hospital, Patients, USA, Wordplay | Healthy | June 22, 2018
(I’m putting a splint on a patient who broke his thumb working on heavy machinery. I’m trying to keep him talking to help with the pain.)

Me: “So, how did you get into this kind of work?”

Patient: “F*** if I know… Oh, sorry!”

Me: “I don’t mind; this is a f****** ER.”

Patient: *laughs*

This Rule Is A Lie (Down)
California, Hospital, Los Angeles, Security, Stupid, USA | Healthy | June 22, 2018
(I’ve ended up in the ER waiting room with an excruciating spinal headache, due to a myelogram test I underwent four days earlier. This means I can’t have any part of my spine bent for more than a minute or so without the headache coming on and making me severely sick. I’ve been becoming severely sick the entire four days anytime I’ve so much as gone to the toilet, so I’ve been forced to be bedridden the entire time. The waiting room has nowhere to lie down, not even two chairs near each other without a non-removable armrest between them. I also know that if I stand in place straight up for more than a few minutes my blood pressure will drop and I’ll lose consciousness. For lack of any other solution, I’ve crawled to lie down on the floor in a semi-clean corner, with my head under one of the unused seats, to hide from the bright ceiling lights and be as much out of the way as possible. I’ve been waiting this way for over an hour. I carefully get up to ask the check-in nurse how much longer it’ll be. She can’t tell me; she can only say that I’ll have to wait some more. I go back to my place on the floor. In less than a minute, a security guard comes up.)

Guard: “Miss, you can’t lie on the floor here.”

Me: “What? I need to be lying down. If I don’t, I’ll become badly sick.”

Guard: “Well, but surely you can sit down, miss; there are seats here. You just can’t be lying down.”

Me: *bewildered at having to explain such obvious things in an ER waiting room, and after already having lain there for an hour without being bothered or bothering anyone* “I’m sorry, but I can’t sit anywhere. The reason I’ve come to the ER is that I have a specific condition where I become severely sick when I’m sitting. There’s no way I can physically be in that position right now. I have to be lying down so I don’t become ill.”

Guard: “Oh, well… But miss, there’s a rule that says you aren’t allowed to lie on the floor in this room. So couldn’t you please just go over right there and sit in one of these nice empty seats, anyway? There’s a rule, you see.” *looks at me expectantly like he’s making a perfectly reasonable suggestion.*

Me: “…”

(I checked later: there were no signs anywhere in the room stating such a rule.)

Attempts To Cut The Line Are Painful
Canada, Doctor/Physician, Health & Body, Jerk, Patients, Physical | Healthy | June 22, 2018
(I go to a small chiropractic office with no receptionist. As you come in, you ask the others waiting who is last in line, and then you know where your place is in line. The doctor brings the previous person out, and the next person in line goes in. Works excellent, usually. One day, I have been waiting through three or four previous patients and I am the only one left waiting. A guy comes in, looks around and sees me, a middle-aged woman, standing there.)

Guy: “I’m sure you won’t mind if I go ahead of you. I’m in a lot of pain.”

Me: “Actually, I’m in quite a bit of pain, too.”

(The guy gives me a dirty look and sits down. The doctor emerges and the guy jumps up to be next. The doctor swivels sideways to block the guy’s entrance to the office.)

Doctor: “Hello, [My Name], you’ve been waiting so patiently even though you’re in too much pain to sit down. I’m sorry to have been so long.”

(Apparently the guy tried this whenever there was a woman in front of him. Love my chiropractor.)

Because There Is No One Else Sick Today Except You
Bad Behavior, Medical Office, Patients, Pennsylvania, USA | Healthy | June 21, 2018
(This takes place in a busy OB/GYN clinic. I’m a provider, one of four who are scheduled to see five or six patients per hour. We run all day to stay on schedule. A notoriously needy patient calls the front desk staff.)

Patient: “I have my appointment card and it says three, but I’m pretty sure my appointment was for one… Can you check?”

Clerk: “Looking in the computer, you’re scheduled for three, so we’ll see you then!”

(The patient over the years has scammed the private phone number for the patient care area, and calls.)

Patient: “I have an appointment for three, but I’m really sure I am supposed to come at one… You can see me, right?”

Nurse: “No, we are booked solid. We’ll see you at three!”

(Of course, the patient arrives at one. The desk clerk tells her we will see her at three. She sits in the waiting room and complains to everyone around her. Since we share a waiting area with a large family practice clinic and a couple of specialties, this gives her lots of opportunities. The poor desk clerk begs us to get her in early; initially we refuse, but after an hour, I have a teeny break in my schedule, so I relent. She smirks as the nurse brings her to the exam room. I do her routine visit. On the way out:)

Patient: “Oh, [My Name], I knew I could count on you; you’re always so nice to me.”

Me: “Well, [Patient], it turned out I had one opening in my schedule. The person scheduled for this time didn’t come, because she lost her baby.”

Patient: “Oh, [My Name!] Why did you tell me that?! Now I feel bad!“

(Can’t have that, can we?)

A Sixth Sense That It’s The Sixth Month
Australia, Ignoring & Inattentive, Medical Office, Melbourne, Reception, Stupid, Victoria | Healthy | June 21, 2018
(I have a bad cold and need a medical certificate for work. I go to the walk-in clinic in my area, and the receptionist asks for my public health care card. I pass it to her.)

Receptionist: “Do you have a current one?”

Me: “Isn’t that current?”

Receptionist: “It’s expired; I can’t accept it.”

Me: “What? I haven’t gotten a new one yet.”

Receptionist: *she flips it around to show me, and taps on the expiry date*

Me: “Um, that’s not expired.”

Receptionist: *she taps it again*

Me: “That says 07-18.”

Receptionist: “Yep.”

Me: “It’s June.”

Receptionist: “Yep.”

Me: “June is the sixth month.”

Receptionist: “Wait.” *she checks something on her computer* “SO IT IS! Okay, the wait is currently half an hour; take a seat and we will call you when you’re up!”

Me: “Thanks.”

Receptionist: “And keep an eye out in the mail for your new card!”

Me: “I will!”

America: The Land Of The Freely Medicated
Doctor/Physician, Hospital, Nurses, Patients, Silly, USA | Healthy | June 21, 2018
(I consider myself very lucky that I have always been healthy. I was never sick often as a kid, and have no chronic ailments as an adult. Call me crazy, but I generally assumed that was the case for most people unless they had a serious accident, or developed a condition, etc. That is, until recently, when I check into the hospital for a minor procedure. Nothing is wrong; this is a procedure having to do with fertility. My mom goes with me the morning of my appointment and is sitting by my bed while I fill out the final pre-surgery forms and get set up with the IV, etc. Over the course of the next half-hour, I have only slightly different versions of the same conversation with every nurse and doctor who comes to check on me:)

Nurse #1 : *checks my chart* “I see here your only medication is birth control?”

Me: “That’s right.”

Nurse #1 : “No allergies? No other medications?”

Me: “Nope.”

Nurse #1 : “Hmm… Okay.” *leaves*

(Mom and I give each other a look, but don’t think anything else of it. Then the next conversations happen:)

Nurse #2 : “Are you sure you don’t take any other medications?”

Nurse #3 : “Are you sure you don’t have allergies?”

Doctor #1 : “Wow! No other meds?”

Nurse #4 : “I can’t believe you’re not taking anything else!”

Doctor #2 : “Birth control is the only thing you take?”

Me: *turning to my mom after the last doctor leaves* “Are they being really, really thorough, or do we just live in a very unhealthy area?”

Mom: “When I had surgery last year only two people asked me about the medicines I take. It seems strange to me, too, and you’re so young! What do they expect you to be taking?”

(The procedure goes fine, and soon I’m waking up from the anesthesia.)

Mom: “Hi, honey.”

Nurse #5 : “Hi there, [My Name]! You did great!” *checks my chart* “Are you really only taking birth control, and nothing else?”

Me: *slurred and groggy* “Seriously?! How unhealthy did you expect me to be?!”

Surely Those Kinds Of Sports Are More Downstairs?
Coffee Shop, Health & Body, Rude & Risque, UK, Wales | Healthy | June 20, 2018
(A few months ago I had a stupid sport accident resulting in a hurt knee. To fight this, I wear a knee support. It’s a brand professional athletes use; it’s bright blue and covers my leg from mid-calf to mid-thigh. A regular about the same age as my grandfather comes into the café where I work and sees my leg.)

Regular: “What happened to you?”

Me: “Sport trauma.” *it’s the fastest and least descriptive way to say it*

Regular: “Oh, too much upstairs sports, is that right?”

Signing Your Health Away
Bad Behavior, Hospital, Silly, South Carolina, USA | Healthy | June 20, 2018
(My uncle just had surgery and is telling me about it.)

Uncle: “They told me, because the painkillers mess with your head, to wait 24 hours before making any important decisions or signing any legal documents.”

Me: “Sounds reasonable.”

Uncle: “Then they said, ‘Sign here.'”

(I guess THEIR legal documents don’t count.)

An Underreaction To An Overreaction
Bad Behavior, Home, Israel, Non-Dialogue, Parents/Guardians, Patients | Healthy | June 20, 2018
When I was in elementary school, my parents had an obsessive conviction that I must never be allowed to stay home alone during summer vacation, even though they were perfectly fine with letting me stay home alone on a regular basis during the school year.

They always signed me up for every single multi-week summer “camp” available, the ones where kids go or are bused somewhere in the morning and return in the afternoon, like with school.

This happens when I’m about 11. My parents both work, so they’ve signed me up for a camp where kids spend the whole day in a water-park, mostly under the sun non-stop, wearing only swimsuits.

One night before bedtime, Mom plugs some kind of new bug-repelling device she’s just bought into an electric outlet in my bedroom.

When I wake up, I’m covered head to toe in large, swollen, red, and extremely itchy hives. They are absolutely everywhere. I look like a horror movie monster and can’t stop scratching.

Mom examines me, and declares that it must be “just” an allergic response to the bug repellent, and that it is “not a big deal.” I must still go to camp as usual. She doesn’t even try to put any kind of lotion on me or do anything.

I protest having to go anywhere in this condition, as I feel terrible and look frightening.

Mom insists, and derides me for being a baby and whining. She repeats that it’s clearly not a big deal.

It’s clear to me that she just wants to go to work as usual, doesn’t want to be bothered today with taking an ill child to a doctor, and still refuses to let me stay home on my own despite me being too sick to go out. But there’s nothing I can do about it.

Being at the water-park is awful. The chemicals in all the pools and being in the hot sun all irritate and inflame the hives further. As nearly my entire body is exposed in the swimsuit, all the other children look at me with contempt and disgust. Pointing and whispering quickly begins, and I become the target of relentless teasing.

There are very few adults around, and none of them notice or care about anyone being unwell unless they’re clearly dying; most of them are either lifeguards at the pools or people handing out our lunches and snacks, so anything outside that just isn’t their problem.

I spend the entire day absolutely unable to stop scratching everywhere and utterly miserable, while worrying that I have some awful disease — I’ve never had allergic reactions before in my life.

When I finally get home, my mom seems terribly surprised that the hives haven’t gotten any better and that I feel awful.

After some lengthy discussion, it’s decided they’ll actually let me see a doctor. Tomorrow. And Dad will be the one to take off work to take me.

The next day by midday the hives have finally began to partially reduce in size… as I haven’t been sent to a freaking water park today. The doctor I’m taken to says that it is in fact clearly an allergic reaction; most likely to that bug repellent device. And that I clearly should be kept in cool and dry conditions until it goes away: no more sun, chemicals, and dampness. And no more chemical bug repellents in my room.

My parents very begrudgingly allow me to stay home for a day or two after that. I can only remain grateful that this is the only time in my childhood I have had any kind of allergic reaction; otherwise, there’s even odds I’d be dead now.

Thanks so much, Mom, for your entire handling of this situation; your caring and consideration of my health will always stay in my heart.

Please don’t do this to your children.

A Hole Lot Of Guessing
Health & Body, Home, Parents/Guardians, Slovenia | Healthy | June 19, 2018
(I am a type-one diabetic and have been for 18 years. I am using an insulin pump, and to give myself correct amount of insulin, I have to calculate the amount of carbohydrates I have eaten. Note that carbohydrates represent a half of the weight of a piece of bread. This happens when I come home from school with hypoglycaemia when I’m 11.)

Dad: “What have you eaten today? Did you give yourself the right amount of insulin?”

Me: “Well, I ate a piece of bread and gave myself insulin for a third of its weight.”

Dad: “Why?!”

Me: “It had large holes!”

Trying In Vein
Medical Office, Nurses, Patients, Silly, USA, Utah | Healthy | June 19, 2018
(My mom has notoriously small veins, which I have inherited. This happens while I’m getting my blood drawn. My dad is there with me.)

Nurse: *seems to be having trouble finding a vein, tries looking in many different places* “Okay, I think we’re going to end up taking from your hand rather than your arm, because that might be the only place that it will work.”

Dad: “[My Name], do you have really small veins like Mom?”

Nurse: “No, she doesn’t have any veins at all!”

Thanks For Injuring Yourself; Come Back Soon!
Family & Kids, Home, Michigan, Patients, Siblings, Silly, USA | Healthy | June 19, 2018
(My family has always been accident-prone, especially my brother and me. When he gets married and they start having a family, I decide to warn my sister-in-law.)

Me: “Are you sure you want to do this? Just so you know, my brother has the Mother’s Curse. ‘May you have children like yourself so you know what it’s like.’”

Sister-In-Law: “Oh, it’s worse than that. I have the Mother’s Curse, too. So it’s doubled!

(Fast forward several years and four kids later. At a family gathering, my sister-in-law explains all of the times in the last year that her children have been in Urgent Care from accidental injuries.)

Sister: *referring to my experience after an injury that required repeated medical interventions* “Well, as long as the ER nurses don’t know you by name, I think you’re doing just fine.”

Sister-In-Law: “Well, they don’t know us by name, but they sort of recognize us now.”

(On a later date, my brother is joking with our father:)

Brother: “Last time we took a kid in, I told the intake nurse, ‘[Family Name], party of six. We have a reservation?’”

(And recently, after a particularly eventful month:)

Brother: “We have our own examination room!”

The Jaws Of Defeat
Canada, Hospital, Ignoring & Inattentive, Nurses, Ontario | Healthy | June 18, 2018
(I just had jaw surgery, so I am in the hospital for a few days with a swollen face, and my jaw is wired shut. I really can’t speak. I wake up in the middle of the night. My sister is sleeping in the guest chair, but I can feel the pain easing in on my face, so I decide to hail the nurse using a button on the side of the bed. Instead of the nurse coming to see what I need, she proceeds to use the speaker attachment. You can probably see where this is going.)

Nurse: “Hello, honey, what do you need?”

Me: “…”

Nurse: “What do you need?”

Me: *internal screaming*

(They did eventually come.)

This Patient Is Not A Breath Of Fresh Air
Bizarre, California, Medical Office, Patients, USA | Healthy | June 18, 2018
(I work at a large, multi-specialty medical office. Access to the back office is restricted, so patients are guided to their rooms by me or by another nurse after they check in. After their appointment, there are signs showing the patients the way out, but unsurprisingly, many ignore them and get lost. My coworker finds a woman wandering the halls.)

Coworker: “Were you looking for the exit? Let me show you the way.”

Woman: “No, I… I’m here to see the pulmonologist.”

(It turns out the woman had never actually checked in, and had just followed another patient into the back office when they were called back! My coworkers and I wondered if she thought she was just going to stumble upon the pulmonologist waiting for her in one of the rooms!)

Hopefully That’s The Exception And Not The Rule
Hospital, Patients, Pennsylvania, Revolting, Rude & Risque, Stupid, USA | Healthy | June 18, 2018
(I work the night shift in an ER as a doctor.)

Me: “You say you have something stuck up your rectum?”

Patient: “Yep. It’s a flexible rubber ruler.”

Me: “How did it get there?”

Patient: “I intentionally put it there.”

(I’m little surprised, because usually in cases like this they try to make it seem like it happened by accident when it very obviously didn’t.)

Me: “Why did you put it there?”

Patient: “I wanted to see how far it goes. Apparently, it’s deeper than a foot.”

Me: “Okay… Well, we’ll see about having that removed.”

Patient: “Can I have it back when it’s out? My son needs it for school.”

(I feel really bad for that guy’s son.)

Third-Degree Burns, First-Degree Idiot
Florida, Health & Body, Hotel, Stupid, USA | Healthy | June 17, 2018
(I’m working the evening shift at a hotel with the owner one evening when a young couple, who checked in earlier, approaches the desk.)

Young Man: “Would it be possible to get a slice of cheesecake and some matches for a candle? We’re celebrating her birthday today.”

Me: “Sure thing, and happy birthday to you.”

(I prepare the cheesecake and grab some matches, and they then go to their room. About five minutes later, they come back with his arm wrapped in a shirt.)

Young Woman: “We need directions to the nearest hospital. He has burned his arm. There is also a little bit of smoke in the room, currently.”

(The owner gives them directions to the local hospital and sends me up to check on everything. When I get to the floor, I see some smoke in the hallway. Then, I open the door to find the room is barely visible due to there being so much smoke in the room. I go get the owner as the fire alarm starts to go off. Everyone evacuates the building and the fire department shows up as we are trying to clear all the smoke out.)

Me: “All this from one candle? What did they do, drop the cake?”

Owner: “Actually, it turns out the ‘candles’ they were using were actually sparklers. Not a good idea in a small room.”

(We found out later he had to be taken to a burn hospital and treated for third-degree burns.)

Might Have To Come Back Anyway For Stress
Delivery, Hospital, Ignoring & Inattentive, USA | Healthy | June 16, 2018
(I work at the main information desk of a hospital. A fast-food delivery man comes inside with a bag of food.)

Delivery Man: “Is this the front desk?”

Me: “Yes, it is!”

Delivery Man: “Great. I’ve got an order for [Customer]. Their instructions said to meet them at the front desk, and they just got a text saying I’m here. I’m going to wait for them to come down, okay?”

Me: “That’s fine.”

(Several minutes go by. No one comes down. The delivery man begins to get irritated.)

Delivery Man: “You’re sure this is the front desk?”

Me: “Yes, sir. There are other desks in [departments], but this is the main, front information desk.”

Delivery Man: “Well, why isn’t [Customer] here?!”

Me: “I’m sorry, sir. I don’t know. Do you know if they’re a patient or a visitor?”

(The delivery man is now on his phone and not paying attention to me.)

Delivery Man: “I just don’t understand! My instructions say to meet [Name] at the front desk of [Brand] Inn!”

Me: “I’m sorry, did you say the [Brand] Inn?”

Delivery Man: “Yeah.”

Me: “That’s a hotel.”

Delivery Man: “Yeah.”

Me: “This is a hospital.”

(He looks around, apparently noticing the “TO EMERGENCY ROOM” sign, the pharmacy, and the several rows of wheelchairs around my desk for the very first time.)

Delivery Man: “CRAP!”

(He runs out of the lobby, leaving the drinks from the meal behind. He returns about five minutes later, grabs them, and runs out without saying anything. About two hours later, he returns with another order.)

Delivery Man: *sheepishly* “I’m in the right place this time. I checked.”

Me: “That’s good!”

Delivery Man: “Is [Man] here?”

(I look around. There are no men in the lobby.)

Me: “Sorry, I guess not.”

Delivery Man: “What?! My instructions say [Man] is waiting in the Women and Infants Services lobby! He’s supposed to already be here!”

Me: “Well… The Women and Infants Services lobby is down that hallway to the right, actually. This is the front lobby—”

Delivery Man: “So I’m in the wrong spot again?”

Me: “Well, the wrong department—”

Delivery Man: “G**d*** it! I thought this job would be easy!”

(He stormed out of the lobby and stomped off to the correct department. At least this time he remembered his drinks!)

Don’t Even Start With Me
Laboratory, Stupid, Switzerland, Tech Support | Healthy | June 15, 2018
(I work in IT for a medical laboratory, and part of my job is to troubleshoot connections between medical devices and our software. The medical devices themselves are not ours to manage, however. I get this call one morning:)

Lab Tech: “Hi, my machine is not working. Could you help me, please?”

Me: “Sure! What device, and what seems to be wrong?”

Lab Tech: “It’s [Device], and I don’t know; it’s just doing nothing.”

Me: “Okay, let me check.”

(I see nothing wrong with my monitoring. However, our connectors have a tendency to need regular reboots, as they’re quite old and tend to give us trouble, so I’m expecting it to be something wrong with our equipment.)

Me: “Can you please reboot the connector? The one behind your machine.”

Lab Tech: “Sure, give me a sec.”

(My monitoring starts showing its usual shutdown and boot-up messages.)

Me: “Okay, looks good. Can you try the device again?”

Lab Tech: “Nope, still nothing.”

(I try every trick in the book to get the device to work, including having her reboot the medical device itself, which is kind of a last solution, since they’re not ours to troubleshoot. Nothing ever seems wrong on my end, but the lab tech still says it’s not working. This goes on for FIVE HOURS! I’m way past desperation point, when I ask her to walk me through every step of her process to see where exactly it hangs.)

Lab Tech: “Well, I put my samples in the tray…” *pause*

Me: “Yes, and then?”

Lab Tech: “Well, that’s supposed to be it…” *pause* “Oh, wait… I didn’t press the start button.” *pause, then my monitoring starts flooding with orders* “Now it’s working.”

Me: *screaming internally but somehow managing to keep my cool* “Well, there you go. Have a nice day.” *hangs up*

Weak In The Knees
Australia, Doctor/Physician, Medical Office, Patients, Perth, Western Australia | Healthy | June 14, 2018
(I have gone to my general practitioner to get a referral to a specialist for endometriosis. My regular GP is a middle-aged, Singaporean man, but I don’t mind having male doctors for female issues.)

Me: “I’m seeing [Specialist] for endometriosis, and I need a referral.”

GP: “You realise that you’ll have to have surgery to know for sure?”

Me: “Yes, I have a family history.”

GP: “Okay, I just have to make sure that you have a reason to go. Do you have painful periods?”

Me: “Yes, definitely.”

GP: “So, it hurts in your abdomen region? Is it cramping, or other pain?”

Me: “Actually, my knees hurt.”

GP: “Come again?”

Me: “I get pain from my knees up during my period. But it’s worst in my knees.”

GP: “Really?” *chuckles* “All right, just give me a minute to write that referral.”

(I honestly hadn’t realised how weird it was, before that. I did end up having endometriosis — it turned out the knee pain was nerve damage from that.)

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In-Law Practices Out-Law Medicine
Australia, Bad Behavior, Home, In-Laws, New South Wales, Sydney | Healthy | June 13, 2018
(My sister is a recent medicine graduate and is now a doctor. My mother-in-law finds out that she’s practicing.)

Mother-In-Law: “Oh, your sister is practicing now? So, that means she writes prescriptions?”

Me: “Well, yeah, I would think she does?”

Mother-In-Law: “Oh, you have to get her to write me a prescription for this ADHD medication that makes you lose weight like crazy!”

Me: “Well, you’re welcome to go and see her and ask for it, but I don’t think she’ll give it to you. Why would you want it, anyway?”

Mother-In-Law: “I want to lose a few kilos before summer this year.”

Me: “Well… No. I think that medication is for people whose weight is putting their health in danger.”

Mother-In-Law: “Can’t you just get her to write me one? I don’t want to go and see her.”

Me: “Um… No, I think that’s illegal.”

Mother-In-Law: “Well, then, can you get me a prescription for Xanax? I’m super stressed.”

Me: “No.”

An Ambulatory Emergency
Hospital, Jerk, Patients, USA | Healthy | June 12, 2018
(I’m working at the window as a tech in the ER. It’s three am, but pretty busy, and the wait times are very long because we only staff half a dozen nurses and only one doctor at this time. A very impatient woman with a headache comes up to the window several times demanding to know how much longer it will be. Being an ER and not an urgent clinic, we see patients based on how likely they are to die in the waiting room, and we have seen her twice in the last week for her headache, so she has to get in line behind ambulances with broken bones and heart attacks.)

Patient: “How much longer is it going to be?!”

Me: “I’m so sorry, ma’am. Unfortunately, we’ve been getting many ambulances with critical patients in tonight, so it’s going to be a while before you can be seen. We cannot give out exact wait times, as we never know what kind of emergencies we will receive in the interim.”

Patient: “Well, if I go outside and call an ambulance, will it get me seen sooner?”

Me: “Well, no… the charge nurse would have you sent right back here to the triage area. Then we would be calling the police. Calling an ambulance from outside an ER for a medical emergency is against the law and they could arrest you.”

(She walked away from the window in a huff and waited another hour to be seen for the headache she should have seen a primary doctor for after her first visit a week ago. Our doctor gave her no more pain medicine, just a referral identical to two others she had gotten in our ER.)

Taking A Knee To The Wallet
Billing, Doctor/Physician, Hospital, New York, USA | Healthy | June 11, 2018
(I work for a Spanish company in Madrid. The company’s CFO and I fly to New York for ten days for several business meetings. After arriving in New York, I trip and injure my knee. As we have the first business meeting that afternoon, I just bite through the pain, and go to the meeting. After the meeting, in conversation with my CFO:)

CFO: “[My Name], is your knee still hurting? You were awfully quiet the entire meeting.”

Me: “Yep, still hurts. I’ll put some ice on it when we get to the hotel after dinner to see if it helps.”

(The next morning my knee still hurts, and now it’s swollen. My CFO insists that I go to the hospital, and takes me to the emergency room. I am seen in less than half an hour by a doctor.)

Doctor: “So, what’s wrong?”

Me: “I tripped yesterday and hurt my knee. I had ice on it the entire evening, but it didn’t get better. It’s slightly swollen.”

Doctor: “All right, and does it hurt?”

Me: “Yes, it does.”

Doctor: “Okay. Let’s take an x-ray, and I’ll give you some medicine for the pain.”

(The x-ray is taken. I receive my medicine and wait for the doctor to come see me again.)

Doctor: “All right, it seems you did fall pretty bad. You did some serious damage to your knee, and will definitely need surgery, sooner rather than later. We can do it here if you’d like.”

(As my CFO is there with me, I quickly speak to him.)

Me: “[CFO], I have no idea how much this is going to cost. I can pay this x-ray; however, I’m not sure about the surgery and hospital stay.”

CFO: “[My Name], don’t worry. It happened on a business trip; the company will pay for everything.”

Me: “Thank you! [Doctor], I’d like to do the surgery, then.”

Doctor: “Okay, perfect. I cannot do it today, but wait in the waiting room and I’ll send someone to tell you when we will be available within the next few days.”

(We both go and sit in the waiting room and wait for almost one hour, before someone in a suit shows up.)

Billing Guy: “Hello, my name is [Billing Guy], and I am from the billing department. Since you are a foreign citizen and have no insurance, we need to go over the costs first. First of all, I expedited the billing of your ER visit, and the x-ray and medicine you had costs [amount slightly under $1,300], which you have to pay before we can even think about scheduling the surgery. The surgery itself will require you to stay in the hospital for a while, and will be significantly more expensive. We cannot tell you how much it will be, as it varies; however, if you want to play it on the safe side you can expect something between $25,000 and $30,000.”

CFO: *suddenly awake* “Okay, the $1,300 I can pay right now. The surgery should not be a problem, as well; however, I need to call HQ to let them know.”

Billing Guy: “Should? All right, I will have to speak to my boss. Leave me your contact details, go back to your hotel, and I will call you the latest tomorrow morning so we can work out the details.”

(Two days pass, with no word whatsoever. Suddenly, in the middle of our next meeting my CFO gets a call and excuses himself from the meeting. He’s gone for almost half an hour. When he comes back:)

CFO: “[My Name], they refused to do the surgery, as they couldn’t be sure we would pay. I told them we already paid the ER visit with no problems whatsoever, but it wasn’t enough for them. They said our company’s finance department could afterwards simply refuse to pay. I told him I was the CFO and would guarantee payment, but that wasn’t enough for them.”

Me: “Okay, I can work this way for another week, and I’ll just go to the hospital back in Madrid.”

CFO: “No, you can’t. I already called the airline; they changed both our flights. We fly back this evening, and [CEO] is on the phone with a doctor friend of his who works at [Public Hospital] to make sure they’re ready for you as soon as you arrive.”

Me: “And the meetings?”

CFO: “We’ll reschedule; don’t worry.”

(The next day we flew back home, and my wife met me at the airport and drove me to the hospital where they were waiting for me. They immediately took an x-ray, confirmed I indeed needed immediate surgery, and simply did it. Including fuel money, surgery, medicine, and hospital stay, it didn’t cost more than a lunch for two. I now appreciate our Public Health Care system; even though it sometimes is slow, it is either free or inexpensive. Kudos to you Americans for being able to live with that health care system of yours without insurance. I am not sure I would be able to do it.)

Looking For An Opening
Atlanta, Georgia, Impossible Demands, Jerk, Medical Office, Patients, USA | Healthy | June 10, 2018
(I work for a doctor’s office that will work some Saturdays. However, on the Saturdays that we are open, only one doctor, the dermatologist, is there. The phones go straight to the answering service because we do not have the majority of the front office working. I am working phones this day. A patient calls in on February 4th.)

Patient: “Was [Doctor] working on January 23rd?”

Me: *after checking schedule* “Yes, ma’am, he was here that Saturday.”

Patient: “I tried to call and didn’t get an answer.”

Me: “Yes, ma’am, our phones are never open on Saturdays.”

Patient: “Why didn’t someone call to tell me he was open?!”

Me: “Excuse me?”

Patient: “There was a threat of snow!” *which didn’t happen* “No one called me and we—” *her and her two daughters* “—missed our appointments!”

Me: “We have a system in place where we call the patients if the office is closing due to inclement weather, but we remained open.”

Patient: “HALF OF ATLANTA WAS CLOSED; WHY DIDN’T YOU CALL?!”

Me: “Because we remained open, ma’am. Would you like to reschedule your appointments?”

Patient: “What are you going to do about this?”

Me: “I can reschedule your appointments, but there is not much else I can do.”

Patient: “You aren’t going to tell the doctor? Don’t you think he would want to know?”

(This eventually had to be transferred to my manager, who informed her the doctor was quite aware he remained open and even though “HALF OF ATLANTA” was apparently closed, the other half was not.)